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Provided by: Last Minute Training Anger Management |
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Training
Provided by Last Minute Training
The co-worker who can effectively, yet tactfully, address the negative attitudes of his/ her team mates, increases his/ her team s chance of success as well as minimizes destructive conflicts.
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Anger Management
Anger is a universal experience. Dogs get angry, bees get angry and so does anybody who works. You don t have to be a psychologist to know that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those employees who do manage their anger and the anger of others, are much more successful than those who don t. The co-worker who can effectively, yet tactfully, address the negative attitudes of his/ her team mates, increases his/ her team s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is to help give you and your organization that edge
LEARNING OBJECTIVES
At the conclusion of this workshop, you will be expected to:
Be better able to recognize how anger affects your body, your mind and your behaviour
Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger
Be better able to control your own emotions when faced with other peoples anger
Be better able to identify ways to help other people safely manage some of their repressed or expressed anger
COURSE OUTLINE
Introduction and Course Overview
What is Anger?
Managing Your Anger
Costs and Pay-Offs
What Are your Anger Pay-Offs?
The Anger Process
What is the Process?
Anger Log
The Problem with Trigger Thoughts
How Anger Affects Thinking
Is Anger the Best Response?
Distorted Thinking
Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Communicating
The Four-Step Message
Are you a Good Listener?
Asking Questions
Three Keys
Behaviour Types
Taking Control
METHODOLOGY
Large group discussions
Individual work and reflection
Small group discussion and exercises
Case studies
Simulations / Role-plays
LEARNING OBJECTIVES
At the conclusion of this workshop, you will be expected to:
Be better able to recognize how anger affects your body, your mind and your behaviour
Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger
Be better able to control your own emotions when faced with other peoples anger
Be better able to identify ways to help other people safely manage some of their repressed or expressed anger
COURSE OUTLINE
Introduction and Course Overview
What is Anger?
Managing Your Anger
Costs and Pay-Offs
What Are your Anger Pay-Offs?
The Anger Process
What is the Process?
Anger Log
The Problem with Trigger Thoughts
How Anger Affects Thinking
Is Anger the Best Response?
Distorted Thinking
Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Communicating
The Four-Step Message
Are you a Good Listener?
Asking Questions
Three Keys
Behaviour Types
Taking Control
METHODOLOGY
Large group discussions
Individual work and reflection
Small group discussion and exercises
Case studies
Simulations / Role-plays
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
