Preventing Violence In The Workplace
Workplace Violence
Training
Provided by TrainSmart, Inc.
This course prepares you to identify symptoms and causes of workplace violence, and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict.
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Preventing Violence In The Workplace
Course Outline
* The physiology and psychology of anger and violence
* Developing a more expressive communicating style - handling criticism and aggressive individuals
* Constructive and effective conflict resolution methods
* Developing Self Esteem in one s self and in others, to reduce conflict
* Listening effectively - Feedback
* How to handle difficult people
* Reading Body Language
* Understanding Aggressive/ Assertive/ Submissive behavior
* Good and Bad Conflict
* Recognizing tense situations and reducing the potential for conflict
* Communicating with persuasion and win support
* Defusing anger
* Use of Violence Response Teams
* Legal and liability issues
* What you must and must not do when employees are in a high risk way
* The role of government in curbing workplace violence (OSHA)
* Leadership and organizational dynamics
* Managing Conflict - as it relates to behavior
* Establishing clear channels for communicating threats
* Identifying potentially dangerous individuals, as well as difficult situations that spur violence
* What you must and must not do, as a manager, when employees are in a high risk way
* The physiology and psychology of anger and violence
* Developing a more expressive communicating style - handling criticism and aggressive individuals
* Constructive and effective conflict resolution methods
* Developing Self Esteem in one s self and in others, to reduce conflict
* Listening effectively - Feedback
* How to handle difficult people
* Reading Body Language
* Understanding Aggressive/ Assertive/ Submissive behavior
* Good and Bad Conflict
* Recognizing tense situations and reducing the potential for conflict
* Communicating with persuasion and win support
* Defusing anger
* Use of Violence Response Teams
* Legal and liability issues
* What you must and must not do when employees are in a high risk way
* The role of government in curbing workplace violence (OSHA)
* Leadership and organizational dynamics
* Managing Conflict - as it relates to behavior
* Establishing clear channels for communicating threats
* Identifying potentially dangerous individuals, as well as difficult situations that spur violence
* What you must and must not do, as a manager, when employees are in a high risk way
About The Training Provider: TrainSmart, Inc.
TrainSmart, Inc. - TrainSmart is a training and consulting company that provides leadership, employee development and technology training. Other trainings we offer are time management, business writing, presentation skills, and train the trainer
