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Provided by: Trimentus Technologies Pvt Ltd. certified ITIL v2 Service Manager in April 6 to April 18 at Chennai |
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Training
Provided by Trimentus Technologies Pvt Ltd.
Certified ITIL v2 Service Manager in partnership with Trimentus Technologies
What Will Be Covered?
# Application of IT Service Management Best Practices
# Continuous Service Improvement Program - Ensuring Quality
# Service Level Management - The Quest for Quality
# Service Desk - The a Diamonda
# Incident Management - Getting Back to Work
# Problem Management - Understanding Why We Fail
# Availability Management - As They Like It
# Security Management - Protecting the Core
# Configuration Management - All the Bits and Pieces
# Change Management a Coping with the Inevitable
# Release Management a a First Classa Deliveries
# Financial Management a The Golden Thread
# Capacity Management a Right Amount, Right Time, Right Cost
# IT Service Continuity Management a Better Safe than Sorry
Click here for detail Contents
Venue:
Trimentus Technology, Sucons Sivagami Square, 147 G N Chetty Road, T Nagar, Chennai 600017, Tel : 9940151800
Month:
April 6th to 18th April
Course fees
ITSM Manager Certification Course Fee- INR 80, 000. Service taxes extra
The fee is inclusive of :
1. Accredited Licensed Manuals
250 USD)
2. ITSM Service Support & Service
Delivery Books (350 USD)
Examination Charges a INR 45, 000.
Service taxes extra. It includes following:
1. Revision days and Mock Exams
2. Exam preparation
3. Manager's Certificate in IT Service Management
Certificate for Successful Completion of Course from DIYmonde (ATC)
For other Calender course, visit:
http://www. diymonde. com/
Know more about education Simulations...
Courses Offering soon
ITIL Intermediate v3 (Life Cycle and Capability) Latest
ITIL v2 - v3 Foundation Bridge courses
ITIL v2- v3 Manager Bridge course
IEC/ ISO 2000
Advanced Service Management Professional Diploma
Tailored Workshops
Consulting & Assessments offering
The Speaker - IVOR EVANS (FISM, MBCS, CITP, MIAG)
Conducted (first in the world) ITIL-based IT Service Improvement Program for UK Army Logistics, in 1989
Honorary Life President of ITSMF (Governing Body of ITIL services across the globe)
Elected Chairman of the management board of ITSMF International
Elected fellow of the international Institute of IT Service Management
Contributor of rewriting of OGCa s IT Infrastructure Library (ITIL) a Version 3
Co-author of Code of Practice for IT Service Management (PD0005)
Co-author of the British Standard S15000 (now ISO 20000)
Acknowledged expert on practical and strategic IT Service Management issues
35 Years of Training and Practice Support experience in relevant field with Top level Government and corporate offices
Click here for detail Profile
Key Benefits
All Delegates are Guaranteed to clear the EXIN /ISEB exams, provided they follow the faculty guidelines prior to and during the training
Sharing knowledge with the Instructor and opportunity for one to one discussion. The training style encourages active group participation, allowing all learners to take from class a wealth of practical knowledge
Internationally Accredited Course and Course material (Accredited from ISEB & EXIN). On the final day, a mock examination of 3 hours duration is taken under full examination conditions
The trainer is available during and after the training for any discussions and answering questions. Delegated will be presented with case studies from his practical ITIL and ITSM implementations
The Manager's Certificate in IT Service Management is awarded upon passing both the Service Support and Service Delivery exams.
Successful Delegates who pass both the exams and upon satisfactory evaluation would get an opportunity to work on our offshore ITSM implementation Project assignments in USA
Instructor has extensive real-world experience in the implementation and management of IT services across the globe. Instructor is ISEB and EXIN accredited tutor, hold the Managera s Certificate as well as the ISO/ IEC 20000 Consultants Certificate.
Delegates will receive Course Material ahead of Course start dates for reading
Who should attend
Delegates who have some responsibility for the design, delivery, support or operation of IT services
Delegates who require a knowledge of the interface between, and management reporting procedures within the service provision functions
Delegates who are implementing a Service Management function that will operate within the ISO/ IEC 20000, ISO9000/ BS7799 standards, or the BQF/ EFQM Business Excellence Model.
Delegates who already hold the Foundation Certificate in IT Service Management and who wish to acquire the internationally recognized Managera s Certificate in IT Service Management
Delegates must meet the following minimum criteria:
Holder of the Foundation Certificate in IT Service Management
IT practitioner/ supervisor with a least three years' general IT experience and at least two years experience at a management/ supervisory level
Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Customer Speak
How to Register?
Registration is on first-cum-first-serve basis.
Ramabadran seshadri Iyengar mobile : 9940151800 Email: rsiyengar@airtelmail. in
www. DIYmonde. com. com
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certified ITIL v2 Service Manager in April 6 to April 18 at Chennai
We teach people to pass the Foundation exam we help prepare them to pass the Manager s exam
DIYmonde's Service Manager s course is offered directly and through a number of specially chosen, high quality Delivery Partners. The course tutors have extensive experience in ITSM implementation. They will, therefore, present an extremely knowledgeable and practical perspective of what is achievable, and how employees respond to and are likely to be affected by proposals for improvement. All tutors hold the Manager s Certificate in IT Service Management, including several with a mark of Distinction.
DIYmonde's Service Manager s course is offered directly and through a number of specially chosen, high quality Delivery Partners. The course tutors have extensive experience in ITSM implementation. They will, therefore, present an extremely knowledgeable and practical perspective of what is achievable, and how employees respond to and are likely to be affected by proposals for improvement. All tutors hold the Manager s Certificate in IT Service Management, including several with a mark of Distinction.
About The Training Provider: Trimentus Technologies Pvt Ltd.
Trimentus Technologies Pvt Ltd. - DIYmonde Solutions Inc. is renowned worldwide for the calibre of its ITIL ( ) and ITSM
implementation, Consulting, Training and Publication.
The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of
a framework for IT Service Management (ITSM). This framework defines how Service Management is
applied within specific organizations. Being a...
