Quality Control

Training Provided by Technology Ed Quality Control Course Description Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations. "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry techniques- such as Six Sigma and Lean. We also present relevant case studies that show implementation steps for several industry and government quality control programs, and the challenges faced. This course also provides an excellent foundation for further study in Six Sigma, Lean, Total Quality Management, or Operations Management.

Quality Control Course Outcome

After completing Quality Control, students will be equipped with a basic understanding of the following:

quality control terminologies
regulations
basic statistics
graphical techniques
quality control applications
Recommended Prerequisites

This course is designed for students who possess basic mathematic skills and a desire to learn about quality control. Professionals are also encouraged to register for this course, either as a means of professional development or as a broadening experience.

Assessment

Students will be assigned 5 homework assignments, 1 Project, and 1 Final Exam.

Syllabus

Lesson 1- Introduction

What is Quality?
Why is Quality Control important?
Quality regulations
Best practices

Lesson 2- Quality Control Program Fundamentals

Voice of the Customer
Variables
Inspection
Measurement
Documentation
Control
Worker empowerment
Challenges

Lesson 3- Evaluating Quality through Statistics

Calculating Mean & Standard Deviation
Calculating Ranges
Calculating Confidence Intervals

Lesson 4- Evaluating Quality through Graphs

Control Charts
Cause and Effect diagram
Histogram

Lesson 5- Quality Control Techniques

Six Sigma
Total Quality Management (TQM)
Lean

Lesson 6- Applications / Case Studies

About The Training Provider: Technology Ed

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