Image Plus Customer Care Excellence
Customer Service
Training
Provided by Learningminds!
Overview
In todaya s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past.
Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, as a front line member of staff, have a direct impact on how your organization is perceived.
Every aspect of behavior and appearance combines to create a professional image, trust and a lasting positive first impression. The image you project influences how your organization is perceived in the market place. A positive effect can be created from the first moment a customer crosses the threshold of your company.
This program explores ways that you can make an impact, and will show you how to ensure colleagues within your organization support you effectively in supplying an added value service to every customer.
Related Jobs or Careers: All staff who deals with a customer, either face to face or on the telephone, who wish to fine tune and develop their customer c
|
|
||||||||||
Image Plus Customer Care Excellence
Program Outline
*Overview of customer service
* What makes customers tick and how you can influence their decision making?
* From a visual and verbal perspective, what do we mean by the term projecting a professional image ?
* The Plus Factor face to face
* The value of first impressions How to get it right from the word go?
* Presenting your thoughts and ideas in a confident, assertive manner
* Image management
* How grooming and dress code help create a professional image both within your organisation and externally with your clients
* The use of colour, and how it affects the perception of others
* Handling complaints effectively
* Keeping your cool whilst handling problems and complaints
* Using relationship management techniques to build bridges, and future business
* Liaising with colleagues in your organisation to get what you need and want
* Presenting a powerful and persuasive image to your internal colleagues
* How to influence and negotiate with others in order to service the needs of your customer
* Developing your communication skills
* The power of adaptability, managing your behaviour and communication style to create a work environment more conducive to success
* The use of Emotional Intelligence (EQ)
* How people respond in difficult and demanding situations, and how to build trust with your colleagues who might approach things in a different way?
* Building for the future
* Networking to build contact for the future
* Career planning for personal development
*Overview of customer service
* What makes customers tick and how you can influence their decision making?
* From a visual and verbal perspective, what do we mean by the term projecting a professional image ?
* The Plus Factor face to face
* The value of first impressions How to get it right from the word go?
* Presenting your thoughts and ideas in a confident, assertive manner
* Image management
* How grooming and dress code help create a professional image both within your organisation and externally with your clients
* The use of colour, and how it affects the perception of others
* Handling complaints effectively
* Keeping your cool whilst handling problems and complaints
* Using relationship management techniques to build bridges, and future business
* Liaising with colleagues in your organisation to get what you need and want
* Presenting a powerful and persuasive image to your internal colleagues
* How to influence and negotiate with others in order to service the needs of your customer
* Developing your communication skills
* The power of adaptability, managing your behaviour and communication style to create a work environment more conducive to success
* The use of Emotional Intelligence (EQ)
* How people respond in difficult and demanding situations, and how to build trust with your colleagues who might approach things in a different way?
* Building for the future
* Networking to build contact for the future
* Career planning for personal development
About The Training Provider: Learningminds!
Learningminds! - LEARNINGMINDS is a corporate learning solution company, providing training and consultancy solutions to companies, within & outside Pakistan.
Our services have already been utilized by the country s leading organizations. LEARNINGMINDS is committed to providing our customers with a product and service of highest standard.
While deepening our reach in the national learning market,...
