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Provided by: Satyam Sri Services ITIL V3 FoundationIT Certification Prep |
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Certificate Program
Provided by Satyam Sri Services
ourse Objective
The 3-day ITIL v3 Foundation Certification training course fully prepares every participant for APMG/ EXINa s a ITIL v3 Foundationa certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USAa s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management lifecycle and its supporting processes, functions, roles and responsibilities. The training course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization.
Prerequisites
a There are no mandatory prerequisites.
a Work experience in IT services is recommended.
Target Audience
a ITIL v3 Foundation is suitable for anyone working in the delivery and provisioning of IT services requiring more information about the ITIL best practices framework.
a Individuals who ITIL v2 certified and wish to refresh and upgrade their IT Service Management knowledge.
Exam
A 1 hour, 40 questions, computer based multiple-choice exam that is being proctored by EXIN is included at the end of the course. You must achieve a passing mark of 65% to receive your certificate.
Participant will learn:
ITILa s key concepts, definitions and objectives
a ITILa s service-driven lifecycle approach and the five key stages of this model
a Structure, components and processes of the five core ITIL books
a For each of the five core books in the service lifecycle:
o High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
o Outline of relationships between the ITIL processes
a Overview of ITIL certifications:
Foundation, Intermediate and Advanced
a How ITIL processes can improve IT operations
a The ITIL v3 framework introduces a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3a s five core volumes:
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
Related Awards, Degrees or Certifications: V3, Bridge course
Related Jobs or Careers: ITIL consultants, ITIL support
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ITIL V3 Foundation
ourse Objective
The 3-day ITIL v3 Foundation Certification training course fully prepares every participant for APMG/ EXIN s ITIL v3 Foundation certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USA s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management lifecycle and its supporting processes, functions, roles and responsibilities. The training course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization.
Prerequisites
There are no mandatory prerequisites.
Work experience in IT services is recommended.
Target Audience
ITIL v3 Foundation is suitable for anyone working in the delivery and provisioning of IT services requiring more information about the ITIL best practices framework.
Individuals who ITIL v2 certified and wish to refresh and upgrade their IT Service Management knowledge.
Exam
A 1 hour, 40 questions, computer based multiple-choice exam that is being proctored by EXIN is included at the end of the course. You must achieve a passing mark of 65 to receive your certificate.
Participant will learn:
ITIL s key concepts, definitions and objectives
ITIL s service-driven lifecycle approach and the five key stages of this model
Structure, components and processes of the five core ITIL books
For each of the five core books in the service lifecycle:
o High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
o Outline of relationships between the ITIL processes
Overview of ITIL certifications:
Foundation, Intermediate and Advanced
How ITIL processes can improve IT operations
The ITIL v3 framework introduces a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3 s five core volumes:
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
The 3-day ITIL v3 Foundation Certification training course fully prepares every participant for APMG/ EXIN s ITIL v3 Foundation certification examination. This certification is a prerequisite for the Intermediate and Advanced levels of ITIL certification. InterProm USA s 3-day ITIL v3 Foundation course provides you with a general overview of the IT Service Management lifecycle and its supporting processes, functions, roles and responsibilities. The training course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization.
Prerequisites
There are no mandatory prerequisites.
Work experience in IT services is recommended.
Target Audience
ITIL v3 Foundation is suitable for anyone working in the delivery and provisioning of IT services requiring more information about the ITIL best practices framework.
Individuals who ITIL v2 certified and wish to refresh and upgrade their IT Service Management knowledge.
Exam
A 1 hour, 40 questions, computer based multiple-choice exam that is being proctored by EXIN is included at the end of the course. You must achieve a passing mark of 65 to receive your certificate.
Participant will learn:
ITIL s key concepts, definitions and objectives
ITIL s service-driven lifecycle approach and the five key stages of this model
Structure, components and processes of the five core ITIL books
For each of the five core books in the service lifecycle:
o High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
o Outline of relationships between the ITIL processes
Overview of ITIL certifications:
Foundation, Intermediate and Advanced
How ITIL processes can improve IT operations
The ITIL v3 framework introduces a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3 s five core volumes:
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
About The Training Provider: Satyam Sri Services
Satyam Sri Services - We are IMS consulting cum IT corporate training provider company based at Bangalore, India and conducting training all over India. Our competancies are in to AIX, HP UNIX, Windows, LINUX, JAVA/ J2EE, .NET, Oracle/ SQL, Rational Rose, OOAD, UML, ITIL V3, PMP and Networking.
Our clients are IBM, Surya Software, Mindteck, IonIdea, Accord software, HCL Technologies, Caterpillar India LTd. and...
