Custom Search
Home > Last Minute Training > Customer Service - How to Stand out from the Competition- Newera
Provided by: Last Minute Training

Customer Service - How to Stand out from the Competition- Newera

 Last Minute Training
Training Provided by Last Minute Training Your business relies on its customers. Unfortunately, so does everyone elsea s business. Thus, the competition for your customera s loyalty is fierce. In your customera s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera s service from an average experience to an exceptional one?
This is primarily ilt training
Contact Last Minute Training for more information
Course Level:basic
Duration:1 days
Training Presented in:English

Customer Service - How to Stand out from the Competition- Newera Seminar Schedule

Date   Location    
26th Nov, 2009   Calgary, AB   [Register]
17th Dec, 2009   Calgary, AB   [Register]
Customer Service - How to Stand out from the Competition- Newera Introduction and Course Overview

The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Changes in Customer Service
To begin the day, participants will explore who their customers are and how that has changed during the years.

Creating Excellence
This session will look at Curt Coffman s and Gabriel Gonzalez-Molina s twelve conditions for creating excellence.

Communication Skills
This session will help participants develop their listening and questioning skills two cornerstones for great customer service.

Suspending Frame of Reference
During this session, participants will explore two advanced communications tools: the frame of reference and the Johari window.

Stereotypes
We all categorize and generalize; it helps us understand the world. This session will help participants identify their own stereotypes and ways that they themselves might be stereotyped.

Giving Undivided Attention to Others
This session will address two ways that we can pay better attention to others: attending and observing.

Leadership
This session will focus on The Situational Leadership Model, developed by Paul Hersey of the California Centre for Excellence. Participants will take the test, score themselves, and then examine their style in detail.

Engaging Employees
This session will explore the key behaviors of great managers. Participants will also identify ways to engage different types of employees.

Follow the Leader
Participants will explore leadership characteristics through a fun, thought-provoking activity.

Developing a Service Management System
To wrap up the workshop, we will look at a team approach to customer service.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
Home > Last Minute Training > Customer Service - How to Stand out from the Competition- Newera
Advertise With Us
Do you offer customer training?
tcw11-gfc-v396M-11/24/09-22:56:03-()[B]-[B]-[A] -03:00:54