Communication Skills for Technical Professionals
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
Technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent unnecessary conflict.
Related Jobs or Careers: This program trains for any technical position at any level that requires effective communication skills.
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Communication Skills for Technical Professionals
Course Outline:
I. Characteristics of Technical Professionals
o Strengths and shortcomings of technical professionals
o Do you speak techie?
II. Defining Communication
o Different levels of meaning
o The communication process
o Levels of communication
III. Communication Filters
o Identifying filters
o Age, race, ethnicity, culture, gender, success attribution and others
IV. Personality Assessment (Myers-Briggs Type Indicator )
o Assessment/ interpretation
o Type distribution
o Team type
o The need for opposites
V. Building Rapport
o The ways humans connect
o Paraphrasing statements
o Encouragement
o Non-verbal and subtext messages
VI. Who Are You Talking To?
o Communicating with your manager
o Communicating with your customer
o Communicating with your team
o Reinforcing feedback
o Corrective feedback
VII. Writing Business Documents
o What should you include
o What action do you want readers to take?
o Putting pen to paper
o Use the active voice
o Don t let writer s block bog you down
VIII. Electronic Communication
o E-writing
o Netiquette
o The shape of email
o Best uses of voicemail
IX. Avoiding unnecessary conflict
o Misunderstandings and disagreements
o Sources of conflict
o Methods for handling conflict
o Methods for preventing conflict
o Conflict communication styles
I. Characteristics of Technical Professionals
o Strengths and shortcomings of technical professionals
o Do you speak techie?
II. Defining Communication
o Different levels of meaning
o The communication process
o Levels of communication
III. Communication Filters
o Identifying filters
o Age, race, ethnicity, culture, gender, success attribution and others
IV. Personality Assessment (Myers-Briggs Type Indicator )
o Assessment/ interpretation
o Type distribution
o Team type
o The need for opposites
V. Building Rapport
o The ways humans connect
o Paraphrasing statements
o Encouragement
o Non-verbal and subtext messages
VI. Who Are You Talking To?
o Communicating with your manager
o Communicating with your customer
o Communicating with your team
o Reinforcing feedback
o Corrective feedback
VII. Writing Business Documents
o What should you include
o What action do you want readers to take?
o Putting pen to paper
o Use the active voice
o Don t let writer s block bog you down
VIII. Electronic Communication
o E-writing
o Netiquette
o The shape of email
o Best uses of voicemail
IX. Avoiding unnecessary conflict
o Misunderstandings and disagreements
o Sources of conflict
o Methods for handling conflict
o Methods for preventing conflict
o Conflict communication styles
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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