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Provided by: Treeline Training, Inc. The Art and Science of CommunicationTraining, Instruction and Documentation |
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This program will provide methods and information to analyze and improve your own communication and help you assist others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.
Related Jobs or Careers: This program trains for employees at all levels across organizations and industries.
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Training
Provided by Treeline Training, Inc.
The Art and Science of Communication
I. Introduction to the communication model
o What is communication?
o Three steps of communication
o Step 1: Prepare yourself and the other person
o Purpose and direction
o Practice positive intent
o Understanding assumptions
o Self-talk
o Step 2: Send your message
o Characteristics of a clear message
o How assertive are you?
o Check your body language
o Step 3: Check for understanding
o Listen with compassion
o Paraphrasing statements
II. Increasing the effectiveness of each interaction
o Building rapport
o Encouragement
o Expressive and receptive body language
o Eight guidelines for expressing positive feedback
o Credibility
o Be direct without being rude
o Positive phrasing
o Telling a story
III. Communicating in difficult situations
o Communicating in conflict
o I messages and positive intent
o De-escalate emotions
o Dealing with extreme anger
o Uncovering hidden agendas
o Giving negative feedback
o Receiving negative feedback
o What is communication?
o Three steps of communication
o Step 1: Prepare yourself and the other person
o Purpose and direction
o Practice positive intent
o Understanding assumptions
o Self-talk
o Step 2: Send your message
o Characteristics of a clear message
o How assertive are you?
o Check your body language
o Step 3: Check for understanding
o Listen with compassion
o Paraphrasing statements
II. Increasing the effectiveness of each interaction
o Building rapport
o Encouragement
o Expressive and receptive body language
o Eight guidelines for expressing positive feedback
o Credibility
o Be direct without being rude
o Positive phrasing
o Telling a story
III. Communicating in difficult situations
o Communicating in conflict
o I messages and positive intent
o De-escalate emotions
o Dealing with extreme anger
o Uncovering hidden agendas
o Giving negative feedback
o Receiving negative feedback
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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