The Art and Science of Communication
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
This program will provide methods and information to analyze and improve your own communication and help you assist others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.
Related Jobs or Careers: This program trains for employees at all levels across organizations and industries.
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The Art and Science of Communication
I. Introduction to the communication model
o What is communication?
o Three steps of communication
o Step 1: Prepare yourself and the other person
o Purpose and direction
o Practice positive intent
o Understanding assumptions
o Self-talk
o Step 2: Send your message
o Characteristics of a clear message
o How assertive are you?
o Check your body language
o Step 3: Check for understanding
o Listen with compassion
o Paraphrasing statements
II. Increasing the effectiveness of each interaction
o Building rapport
o Encouragement
o Expressive and receptive body language
o Eight guidelines for expressing positive feedback
o Credibility
o Be direct without being rude
o Positive phrasing
o Telling a story
III. Communicating in difficult situations
o Communicating in conflict
o I messages and positive intent
o De-escalate emotions
o Dealing with extreme anger
o Uncovering hidden agendas
o Giving negative feedback
o Receiving negative feedback
o What is communication?
o Three steps of communication
o Step 1: Prepare yourself and the other person
o Purpose and direction
o Practice positive intent
o Understanding assumptions
o Self-talk
o Step 2: Send your message
o Characteristics of a clear message
o How assertive are you?
o Check your body language
o Step 3: Check for understanding
o Listen with compassion
o Paraphrasing statements
II. Increasing the effectiveness of each interaction
o Building rapport
o Encouragement
o Expressive and receptive body language
o Eight guidelines for expressing positive feedback
o Credibility
o Be direct without being rude
o Positive phrasing
o Telling a story
III. Communicating in difficult situations
o Communicating in conflict
o I messages and positive intent
o De-escalate emotions
o Dealing with extreme anger
o Uncovering hidden agendas
o Giving negative feedback
o Receiving negative feedback
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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