The Communication Mystery Solved
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict resolution techniques, all the while trying to figure out the a who done ita mystery theme.
Related Jobs or Careers: This program trains for employees across all levels that are required to effectively communicate with others.
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The Communication Mystery Solved
Course Outline:
I. Communication basics: Give and take
o Introductions
o The story
o Communication tug of war
o Assumptions: Good or bad?
II. Discovering assertive speaking
o The four paths of expression
o What is assertive speaking?
o Communicating in the positive
III. Uncovering active listening skills
o What is active listening?
o Obstacles to active listening
o Techniques to active listening
IV. Communicating in difficult situations
o Understanding communication through conflicts
o Practicing communicating through conflict
V. The real thing
o Review communication concepts
I. Communication basics: Give and take
o Introductions
o The story
o Communication tug of war
o Assumptions: Good or bad?
II. Discovering assertive speaking
o The four paths of expression
o What is assertive speaking?
o Communicating in the positive
III. Uncovering active listening skills
o What is active listening?
o Obstacles to active listening
o Techniques to active listening
IV. Communicating in difficult situations
o Understanding communication through conflicts
o Practicing communicating through conflict
V. The real thing
o Review communication concepts
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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