Cultural Competencies
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of others cultures and traditions, while also learning positive techniques to generate awareness within their organization.
Related Jobs or Careers: For employees at all organizational levels who deal with employees and clients of diverse cultures.
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Cultural Competencies
Course Outline:
I. Cultural competency skills
o What is cultural competency?
o Elements of cultural competence
o Awareness of self
o Identifying common dimensions
o Examining your own culture
II. Generating awareness about the world around us
o Developing your cultural awareness
o Dimensions of cultural awareness
o Five senses activity
o How values differ among cultures
o Recognizing norms and values
o Acknowledging differences
III. Effective communication skills
o Build rapport
o Communicate with your entire body
o Techniques for giving feedback to ensure understanding
o Techniques for receiving feedback
o Hall's patterns of communication
o Cross-cultural negotiating
IV. Respectful behaviors
o Building bridges
o Behaviors that support cultural competency
o Handling sensitive situations
o Case study practice
I. Cultural competency skills
o What is cultural competency?
o Elements of cultural competence
o Awareness of self
o Identifying common dimensions
o Examining your own culture
II. Generating awareness about the world around us
o Developing your cultural awareness
o Dimensions of cultural awareness
o Five senses activity
o How values differ among cultures
o Recognizing norms and values
o Acknowledging differences
III. Effective communication skills
o Build rapport
o Communicate with your entire body
o Techniques for giving feedback to ensure understanding
o Techniques for receiving feedback
o Hall's patterns of communication
o Cross-cultural negotiating
IV. Respectful behaviors
o Building bridges
o Behaviors that support cultural competency
o Handling sensitive situations
o Case study practice
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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