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Provided by: Treeline Training, Inc. Interactive Interviewing SkillsTraining, Instruction and Documentation |
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When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other peoplea ™s anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients.
Related Jobs or Careers: This program trains any employee involved in the interviewing and hiring process.
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Training
Provided by Treeline Training, Inc.
Interactive Interviewing Skills
Course Outline:
I. Introduction
o Benefits of interactive interviewing skills
o Higher quality performance
o Increased confidence in assessments/ interviews
o More rewarding and fulfilling environment
2. Conduct the interview effectively
o Build rapport
o Create a welcoming physical environment
o Create a welcoming emotional environment
o Helping the client to be responsive
o What to say and do
o What not to say and do
o Keeping the client engaged
o Explain the process as you go
o Ask questions to make certain they re with you
o Ensure understanding
o Rephrase what the client said to confirm understanding
o Allow time for the client to ask questions
o Balancing your attention between the client and the computer
III. Spotting potential inconsistencies or dishonesty
o Through body language, gestures and tone of voice.
IV. Handling negative reactions
o Recognizing signs of escalating emotions
o Statements to use
o Statements to avoid
o De-escalate and drain the emotion
o Special situations
o When the computer result doesn t match what you know the outcome should be, based on your experience
o When to involve your supervisor
I. Introduction
o Benefits of interactive interviewing skills
o Higher quality performance
o Increased confidence in assessments/ interviews
o More rewarding and fulfilling environment
2. Conduct the interview effectively
o Build rapport
o Create a welcoming physical environment
o Create a welcoming emotional environment
o Helping the client to be responsive
o What to say and do
o What not to say and do
o Keeping the client engaged
o Explain the process as you go
o Ask questions to make certain they re with you
o Ensure understanding
o Rephrase what the client said to confirm understanding
o Allow time for the client to ask questions
o Balancing your attention between the client and the computer
III. Spotting potential inconsistencies or dishonesty
o Through body language, gestures and tone of voice.
IV. Handling negative reactions
o Recognizing signs of escalating emotions
o Statements to use
o Statements to avoid
o De-escalate and drain the emotion
o Special situations
o When the computer result doesn t match what you know the outcome should be, based on your experience
o When to involve your supervisor
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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