Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You

Training Provided by Lorman Education Services Are you asking for an employment lawsuit - without even realizing it? The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to avoid legal troubles regarding human rights in the workplace. Unfortunately, employment relationships do not always work out; sometimes the best outcome for both sides is to part ways. Learn from a legal perspective how to best address performance issues and carry out terminations to minimize costs and risks. Benefits for You - Practical tools, tips and techniques that you can apply immediately in your workplace - Effective, down-to-earth strategies to avoid costly HR mistakes - Gain an understanding of successful recruitment and retention strategies with a focus on how to capitalize on the potential of the millennial worker - Hiring do's and don'ts you need to follow now to avoid lawsuits later

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You Agenda

8:30 am - 9:00 am Registration

9:00 am - 10:30 am Recruitment and Retention Strategies

- Jana Danielson, M.B.A., CHRP, CMC

- Effective Strategies to Recruit

- How Do You Protect Your Investment in Training and Keeping the Employee?

- The Millennium Generation

10:30 am - 10:45 am Break

10:45 am - 11:45 am Handling the Challenging Employee

- Laurie Ballantyne

- Improving the Performance of the Employee Who Is Able but Unwilling to Do the Job

- Tools to Effectively Coach, Recognize and Follow-Up With the Challenging Employee

- Identifying "Power Words" and Utilizing an Appropriate Confrontation Script

11:45 am - 12:45 pm Lunch (On Your Own)

12:45 pm - 2:15 pm Conflict Resolution

- Merrill Brinton, CHRP

- Common Causes of Conflict

- Impact in the Workplace

- Tools and Techniques for Managing Conflict

2:15 pm - 2:30 pm Break

2:30 pm - 4:00 pm Creating a Culture for Quality

- Ken Curtis, M.A., CHRP

- How to Enhance Employee Retention Through Culture

- How Does Culture Impact Service Quality?

- What Culture Has to do With Being an Employer of Choice

4:00 pm - 4:30 pm Panel Discussion, and Questions and Answers

- Laurie Ballantyne, Merrill Brinton, CHRP, Ken Curtis, .A., CHRP, and Jana Danielson, M.B.A., CHRP, CMC

About The Training Provider: Lorman Education Services

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• Human Resource Fundamentals
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• Intermittent Leave Under FMLA
• Labor Law Update: Preparing for Upcoming Regulations
• Managing Absenteeism
• Paid Sick Leave Update: Policies and Procedures in an Evolving Workplace
• Preparing for and Properly Reacting To Legal and Illegal Drug and Alcohol Use in the Workplace
• Presenteeism: Measurement and Intervention Issues for Employers and Health Plans
• Religious Accommodations in the Workplace
• Responding to an EEO Charge
• Successful PTO Programs
• The Americans With Disabilities Act and the Impact of the 2008 Amendments
• The Do's and Don'ts of Telephone Monitoring
• Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays
• Training for Supervisors: How to Limit Liability for Employment Issues
• Understanding Pregnancy Leave and Return to Work Issues
• Using Medical Certifications to Minimize Employer Liability: FMLA, ADA and Workers' Comp
• Utilizing Settlement and Severance Packages Properly
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• Workplace Privacy and Human Rights
• Writing an Employee Handbook