Getting to the Root of Root Cause Analysis

Training Provided by Lorman Education Services nFailures are a fact of life. In every industry and occupation we are faced with failures. Failures of products, processes, systems and services abound. n nSome of us are tasked with fixing the processes that lead to failures. The customer wants "faster, better, cheaper" but we are delivering "slower, worse and costly." Failure can mean not meeting a customer requirement. It can relate to form, fit and function. Failure can also mean destruction, injury or death. n nWhere do we start looking for answers? How do we get to the real root cause so that we can provide the permanent and effective solutions that our bosses and customers expect us to come up with? How can we prevent those root causes from creating problems in the first place? n nThis teleconference starts out with an overview of root cause analysis and then drills down to approaches to and elements of root cause, before exploring a laundry list of subjective and analytical tools from the root cause analysis tool box and a few real-world examples. n nBy the end of the teleconference you will have a road map or template that you can use in getting to the root causes of problems that are vexing you and your organization. You might even be able to apply the lessons learned to your real life! n

Getting to the Root of Root Cause Analysis Agenda

1. Overview
1. What Is Root Cause Analysis?
2. Various Definitions of Root Cause
3. Root Cause Analysis in the Context of Organizations
4. Root Cause Analysis in the Context of Processes
5. Cause and Effect
6. Getting to the Real Root Causes
7. Finding the Right Solutions
2. Approaches to Root Cause Analysis
1. Preventive Action
2. Corrective Action
3. Problem Solving
4. Continuous Improvement
3. Basic Elements of Root Cause
1. General Principles
2. Tools and Techniques
3. Avoiding Hysteresis
4. Subjective Tools
1. Teams and Types of Teams
2. Brainstorming, Consensus and Nominal Group Technique
3. The 5 Why's
4. The 6 Thinking Hats
5. The 7 Step Approach to Systematic Problem Solving
6. The 8 Discipline Report
7. Process Flow Analysis and Observation
8. PDCA, PDSA
9. DMADV, DMAIC, DMALC
10. Failure Mode and Effects Analysis
11. Fault Tree Analysis
5. Analytical Tools
1. Data Collection and Analysis
2. Subgrouping of Data and Partitioning of Variation
3. Trials and Iterations
4. Check Sheets and Check Lists
5. Histograms
6. Pareto Analysis
7. Flow Charts and Value Stream Mapping
8. Run Charts and Trend Charts
9. Control Charts, Variable and Attribute
10. Scatter Diagrams
11. Correlation and Regression
12. Fishbone and Ishikawa Diagram
13. Matrices and Spread Sheets
14. Process Capability
15. Sigma Level
16. Design of Experiments
17. Analytical Tests
6. Real World
1. Failures
2. Investigations
3. Background Information
4. Engineering Analysis
5. Categorizing Causes
6. Validating Solutions
7. Reporting Results
8. Action Plans
9. Case Examples
7. Summary
1. What Does It All Mean?
2. Where Do We Go From Here?
3. Questions and Answers

About The Training Provider: Lorman Education Services

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