Negotiation Skills

Negotiation Skills
By developing negotiating skills the participants will become more confident, assertive, motivated, effect better working relationships and obtain more win-win deals. Our one day program will be challenging, thought provoking, motivational and above all fun. Candidates will use a variety of learning tools including workshops, games, real life scenarios and open learning.
Objectives
Following this program the participants will be able to:
Focus on the key aspects and rules of successful negotiation including arguments and counter arguments, fallback positions and creative solutions and alternatives to agreement.
Plan and prepare a strategy for successful negotiation.
Use effective negotiation skills and behaviours to gather information, manage conflict, deal with deadlocking and achieve real influence with both current internal and external customers and potential clients.
Techniques
This workshop examines and evaluates the different styles of negotiation available and then use practical role plays to help the participants understand the skills involved.
The trainer will help the participants to critically examine the client relationship and its effect on the negotiation process.
Course Content
Identifying objectives and all factors affecting negotiation
Understanding the four phases of effective negotiations
Approach, planning and preparation
Effective openings
Focusing on outcomes not positions
Planning workable concessions and alternatives
Listening, questioning and assertion skills
Creating a win-win situation
Bargaining skills
Action planning