40 Hour Basic Mediation Training

Training Provided by Conflict Resolution Associates, LLC Mediation has been described as the art of peace. At a basic level, mediation is a process in which a trained, impartial, third-party helps two or more parties to a dispute move toward a mutually acceptable agreement. While we may not engage in a formal process, many of us use mediation skills in our daily interactions with others. Many of us could use more of those skills in our professional and personal lives. This Basic Mediation course has been designed to meet the core standards for a 40-hour basic mediation course, as required by many courts, agencies, and other entities throughout the United States. As requirements vary from state to state and program to program, please be sure to check the requirements for any mediation program you wish to participate in before taking this course. In this self-paced, instructor-mentored, program, the curriculum is delivered primarily online, with students submitting written assignments and completing unit quizes to comprehension and completion of the material. Students will practice skills through instructor directed role-play exercises conducted in real time online. Students will also receive two nationally recognized texts. Students have one year to complete the course. *Learn at your own pace, and in the comfort of your own home or office *Personalized instruction *Easy-to-navigate course portal *Convenient (and fun) virtual campus *Professionally designed curriculum *Real-time instructor led role-play exercises Idaho Mediation Association approved for 40 hours CEUs

40 Hour Basic Mediation Training Course Outline

1. Introduction to Conflict Resolution
a. Conflict
b. Alternative Dispute Resolution (ADR)
c. The B. R. I. C. K. S. of Conflict Resolution
d. Intro to Mediation
e. Self-evaluation


2. Communication
a. Communication Models
b. Listening and Asking Questions
c. Language
d. Relationships


3. Negotiation
a. Introduction to Negotiation
b. Interest-Based Negotiation
c. Preparing for Negotiation


4. The Mediation Process
a. Convening Mediation
b. Managing the Process
c. Problem Solving
d. Closing the Mediation


5. Professionalism and Ethics
a. Standards of Practice
b. Legislation
c. Core Values
d. Cultural Sensitivity
e. Unauthorized Practice of Law
f. Common Ethical Dilemmas


6. Business Mediation
a. Workplace Mediation
b. Contract Disputes


7. Family Mediation
a. Impact of Family Conflict
b. Child Custody
c. Property Division


8. Restorative Justice
a. Intro. to Restorative Justice
b. Victim-Offender Mediation


6. The Practice of Mediation
a. Practice Areas
b. Certifications and Rosters
c. Job Opportunities

Summary


1. Complete all required reading assignments
2. View all required video/ multimedia presentations online
3. Complete all practical exercises
4. Complete and submit all written exercises
5. Correctly answer at least 70 of questions on Unit Quizzes
6. Participate in at least six (6) virtual mediation simulations
7. Participate in (international) online discussion groups optional




Reading Assignments


Each unit will require reading from the course texts and selected web resources. Reading selections have been chosen to provide the student with basic knowledge necessary to succeed as a mediator. Exercises, quizzes, and role-plays will build upon and test comprehension of the reading materials.


Video/ Multimedia


Some units will require viewing or listening to multimedia presentations online. Exercises, quizzes, and role-plays will build upon and test comprehension of the multimedia presentations.


Practical Exercises


Practical exercises will require the student to apply course principles in their interactions with other people. A written summary of the student's experience with the exercise must be submitted to the course instructor to receive credit for completion.


Written Exercises


Written exercises will require to analyze and comment upon the course materials and practical exercises. Written exercises must be submitted to the course instructor to receive credit for completion.


Unit Quizzes


At the conclusion of each unit, students must complete online quizzes. Results are automatically emailed to the course instructor. You must correctly answer 70 of the questions to receive credit for each particular quiz. Retakes are not allowed without express written permission from the course instructor. A final exam must be completed (and passed) at the end of the course to receive your Certificate of Completion.


Mediation Simulations


Students must participate in at least six mediation role-plays. Role plays are conducted in Conflict Resolution Associates virtual mediation room in Second Life, and requires a Second Life account. Students may participate in more than six role plays if they wish, but those who have not yet completed this requirement will have priority for sitting at the mediation table. Times for these sessions will be posted on the course home page.


Discussion Groups (optional)


Students may participate in discussion groups. These groups are an opportunity to ask questions and to share what you have learned. There will be scheduled times during which an instructor will be available in Second Life to moderate these discussions (times posted on course home page). Students are encouraged to participate in the international discussion groups in Second Life. This is an opportunity to communicate with mediators from all over the world. Students may also arrange their own SL discussion groups or participate in an email forum.

About The Training Provider: Conflict Resolution Associates, LLC