Office Management and Administration Course
Business Process Management
Certificate Program
Provided by Faranani Facilitation Services (PTY) LTD
COURSE OVERVIEW
This Office Management and Administration course is targeted at all administrators, secretaries and PAa s. It equips learners to become more effective in their work environment through personal development and skills training in administration.
Related Awards, Degrees or Certifications: NQF Level 4, Credits 6
US110021
Related Jobs or Careers: Secretaries, Personal Assistants, Clerks, Office workers.
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Office Management and Administration Course
LEARNING OUTCOME
At the end of this course, the learners should be able to:
Manage the flow of information in a office Understand the importance of desk-top cleanliness and appearance.
Draw up a plan/ schedule to organise tasks and activities.
Determine the importance of a positive attitude and good work ethics.
Conduct themselves professionally and courteously.
Build effective relationships with all stakeholders.
Meet the expectations of others he/ she works for or with.
Understand human behaviour, needs and wants - how to take instructions; how to clarify instructions; how to keep your supervisor/ manager informed; how and when to show initiative; how to work in a team; how to handle anger, resentment and frustrations on the job.
Implement filing systems and manage record keeping.
Co-ordinate clerical activities.
Employ acceptable Telephone etiquette.
Implementing effective business communication skills (written and verbal).
Implement effective communication skills.
Write memos and business reports.
Managing information (record keeping).
Arranging meetings and taking minutes.
Manage your time effectively.
Learn to deal with stress.
Be able to describe stress in personal life and work situations.
Apply strategies to manage stress in personal life and work situations.
Be able to carry out tasks and activities as planned. Implementing good time management (including identifying common time wasters, planning and managing time, and prioritising effectively).
At the end of this course, the learners should be able to:
Manage the flow of information in a office Understand the importance of desk-top cleanliness and appearance.
Draw up a plan/ schedule to organise tasks and activities.
Determine the importance of a positive attitude and good work ethics.
Conduct themselves professionally and courteously.
Build effective relationships with all stakeholders.
Meet the expectations of others he/ she works for or with.
Understand human behaviour, needs and wants - how to take instructions; how to clarify instructions; how to keep your supervisor/ manager informed; how and when to show initiative; how to work in a team; how to handle anger, resentment and frustrations on the job.
Implement filing systems and manage record keeping.
Co-ordinate clerical activities.
Employ acceptable Telephone etiquette.
Implementing effective business communication skills (written and verbal).
Implement effective communication skills.
Write memos and business reports.
Managing information (record keeping).
Arranging meetings and taking minutes.
Manage your time effectively.
Learn to deal with stress.
Be able to describe stress in personal life and work situations.
Apply strategies to manage stress in personal life and work situations.
Be able to carry out tasks and activities as planned. Implementing good time management (including identifying common time wasters, planning and managing time, and prioritising effectively).
About The Training Provider: Faranani Facilitation Services (PTY) LTD
Faranani Facilitation Services (PTY) LTD - We are an accredited and leading BBBEE training, consulting and skills development company which delivers nationally to the business, government and NGO sector.
Faranani means "coming together". Our logo symbolises our commitment to building high performing organisations through people development.
We offer many accredited courses such as: Project Management, Women and Leadership, Train the...
