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Provided by: SETTEC Customer Service ExcellenceCustomer Service |
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Certificate Program
Provided by SETTEC
A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
Related Awards, Degrees or Certifications: Customer Service Excellence
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Customer Service Excellence
* Opening remarks
* Course outline
* Who are your Customers?
What your customers want
This session focuses on the ultimate customers, the patients and deals with:
* Customers' needs
* Service users' requirements
* Feedback
* Day wrap up and participants' comments
Managing outcomes
This session deals with the desired service outcomes and how to develop methods to measure to which extent they where achieved
* Service purpose
* Desired outcome definition
* User's participation
* Working across boundaries to achieve better customer service
* Exercise and Role playing
Putting service excellence into real practice where participants will share in live exercise based on their newly acquired knowledge. Cases related to both front office and nursing personnel will be discussed
* Day wrap up and participants' comments
* Participants feedback
* Certification
* Course outline
* Who are your Customers?
What your customers want
This session focuses on the ultimate customers, the patients and deals with:
* Customers' needs
* Service users' requirements
* Feedback
* Day wrap up and participants' comments
Managing outcomes
This session deals with the desired service outcomes and how to develop methods to measure to which extent they where achieved
* Service purpose
* Desired outcome definition
* User's participation
* Working across boundaries to achieve better customer service
* Exercise and Role playing
Putting service excellence into real practice where participants will share in live exercise based on their newly acquired knowledge. Cases related to both front office and nursing personnel will be discussed
* Day wrap up and participants' comments
* Participants feedback
* Certification
About The Training Provider: SETTEC
SETTEC - SETTEC is considered today one of the biggest training firms in Egypt and the Arab Region. Its accumulated experience of more than 10 years and a commitment to its key values to strive for customer satisfaction, employee motivation, innovation strength, and successful partnership in everything the company does, has positioned SETTEC as a unique and desired training firm for the international...
