Kano Analysis
Six Sigma
Training
Provided by Lean Sigma Management Institute
In the late 1970s Dr. Noriaki Kano of Tokyo Rika University further refined the notion of quality derived partially from his study of Herzberg's "Motivator-Hygiene Theory" and re-defined quality along two dimensions in contrast to the linear "good-bad" "ok-not ok" dimension in existence all along. The two dimensions were: 1) the degree to which a product or service performs, & 2) the degree to which the user is satisfied. The correlation of quality on two axes further led to three unique definitions of quality, namely:
@ Must-be requirements of Customer( Basic quality)
@ One Dimentional requirements of Customer (Performance quality)
@ Delighter requirements of Customer(Excitement quality)
This analysis is useful to capture voice of the customer , various types of customer requirements . KANO analysis helps us to in product/ service design and preparing Multi Generation Product Plan (MGPP)
Related Awards, Degrees or Certifications: KANO analysts- LSMI
Related Jobs or Careers: design, quality, product development, cusromer relationship management service management, six sigma, dfss, R & D
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Kano Analysis
COURSE DURATION-1 day
WHO SHOULD ATTEND
Managers, Design engineers, People from R & D, Process Engineers, change agents, Lean Six Sigma practitioners or others that desire an understanding of KANO analysis methodology
COURSE INCLUDES
# Training Handouts
# Training Completion Certificate
# Certified KANO Analysis Professional
WHAT YOU WILL LEARN
# How to determine value to customer?
# What is Value & Value stream ?
# What are various types of customer requirements ?
# How best we can capture requirements of customer ?
# How to conduct survey ?
# How to analyse results & take action ?
# How to integrate VOC (Voice of Customer)with VOP(Voice of process) & VOD (Voice of design)
KANO ANALYSIS PROFESSIONAL CERTIFICATION CRITERIA
# Completion of training
# Test Score >70
PROGRAM CONTENTS
# Introduction to KANO analysis
# KANO Model
# Value & Value stream
# Reactive vs Proactive mode of voice of the customer
# KANO survey
# Designing questionnaire
# Conduct survey
# Analysis of the survey
# Preparation of Multi Generation
# Product Plan ( MGPP)
# Integration with process parameters through QFD
# Workshop
# Case Studies
WHO SHOULD ATTEND
Managers, Design engineers, People from R & D, Process Engineers, change agents, Lean Six Sigma practitioners or others that desire an understanding of KANO analysis methodology
COURSE INCLUDES
# Training Handouts
# Training Completion Certificate
# Certified KANO Analysis Professional
WHAT YOU WILL LEARN
# How to determine value to customer?
# What is Value & Value stream ?
# What are various types of customer requirements ?
# How best we can capture requirements of customer ?
# How to conduct survey ?
# How to analyse results & take action ?
# How to integrate VOC (Voice of Customer)with VOP(Voice of process) & VOD (Voice of design)
KANO ANALYSIS PROFESSIONAL CERTIFICATION CRITERIA
# Completion of training
# Test Score >70
PROGRAM CONTENTS
# Introduction to KANO analysis
# KANO Model
# Value & Value stream
# Reactive vs Proactive mode of voice of the customer
# KANO survey
# Designing questionnaire
# Conduct survey
# Analysis of the survey
# Preparation of Multi Generation
# Product Plan ( MGPP)
# Integration with process parameters through QFD
# Workshop
# Case Studies
About The Training Provider: Lean Sigma Management Institute
Lean Sigma Management Institute - Dr. Jagadish Barik's Lean Sigma Management Institute (LSMI) is incorporated with the purpose of exploring new and innovative ways to enhance people capability and organizational capability to deliver excellence in personal and organizational objectives in a cost effective manner
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