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Provided by: SETTEC

Ensuring Customer Satisfaction

Customer Service

SETTEC
Certificate Program Provided by SETTEC * Introduction to Customer Service * Calming Upset Customers * Internet Customer Service Skills
Related Awards, Degrees or Certifications: Ensuring Customer Satisfaction
Related Jobs or Careers: * Financial managers and internal auditing managers in companies and corporations. * Internal auditors from all levels an
This is primarily ilt training
group study and discussionThis class may involve group study
coursewareCourseware may be available for purchase
Contact SETTEC for more information
Course Level:basic through advanced
Duration:5 days
Training Presented in:English
Ensuring Customer Satisfaction * Introduction to Customer Service
* Customer Service Communication Skills
* Customer Analysis: Knowing Your Customer
* Calming Upset Customers
* Stress Management Strategies
* Telephone Customer Service
* Internet Customer Service Skills
* Time Management Strategies
* Applying Etiquette in Customer Relations
About The Training Provider: SETTEC
SETTEC - SETTEC is considered today one of the biggest training firms in Egypt and the Arab Region. Its accumulated experience of more than 10 years and a commitment to its key values to strive for customer satisfaction, employee motivation, innovation strength, and successful partnership in everything the company does, has positioned SETTEC as a unique and desired training firm for the international...
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