Training
Provided by Business Expert Webinars
See
Your Business
Through the
Lens of Your Customer
When dollars are tight, customer loyalty is easily lost. When the service with your company slips due to budget cuts, the customer exodus becomes massive compounding your bottom-line issue. You can't afford to have your customers feel your pain as they represent a tremendous opportunity to grow your business. It s critical to deliver
WOW! customer service even when dollars are tight.
Teri
Yanovitch, former
Disney Institute speaker and co-author of the best-selling book
Unleashing Excellence The Complete Guide to Ultimate Customer Service, teaches business leaders to see through the lens of their customer. She helps you make the critical, cost-effective changes to your business to create customer loyalty even when you're operating on a tight budget. Teri presents revenue-generating, WOW! customer service strategies that help you leverage your customer portfolio.
In this webinar, you'll learn how to:
Analyze your customer service program through the lens of your customer
Instill a corporate culture founded on customer delight
Leverage WOW! customer service as a revenue opportunity, not a line item cost
Get your customers to sell for you exponentially expanding your sales and marketing reach
Upsell and cross-sell to your existing customer base to grow your business
As an added bonus, you'll receive Teri's 'Everything Speaks' and Service Mapping templates to help you implement the teachings from this eLearning event.
| This is primarily webinar training |  | Contact Business Expert Webinars for more information |
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| Training Presented in: | English |
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