Everyones a Customer -for Customer Service Excellence
Budget Management
Training
Provided by Executive Solutions Ltd
This highly acclaimed course is now available as a public half-day workshop.
Delegates will leave this half-day workshop with tips on how to:
* deal with angry/ difficult customers
* identify areas to promote customer service excellence in their workplace
* assess strengths and weaknesses and opportunities for improvement in customer service .
* gain competitive edge through excellence in customer service.
Everyonea s a Customer a promoting Customer Service Excellence
Book online: http://everyonesacustomer. eventbrite. com
Contact Caroline or Veronica on: 0845 054 2870 or email: admin@executive-solutions. co. uk
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Everyones a Customer -for Customer Service Excellence
This highly acclaimed course is now available as a public half-day workshop.
Topics covered
*Internal and external customers who are they?
*Customer expectations and matching customer expectations with organisation values
*Promoting excellence in customer service
*Improving communication -listening skills for customer service staff
*Dealing with customer complaints and queries (face to face, telephone)
*Tips for excellence in customer service -Dos and Donts
Cost: 100 per person (includes refreshments, handouts and copy of 52 Tips for Customer Service Excellence)
Everyone s a Customer promoting Customer Service Excellence
Book online: http://everyonesacustomer. eventbrite. com
Contact Caroline or Veronica on: 0845 054 2870
Email: admin executive-solutions. co. uk
About The Training Provider: Executive Solutions Ltd
Executive Solutions Ltd - Executive Solutions (Training) Ltd provides interactive and customised training in personal development and leadership skills. Courses offered include: customer service, public speaking, team building, interviewing skills, time management, managing change and chairing meetings.
Learning resources include Speaking with Confidence, 52 Tips for Confidence Building, 52 Tips for Customer Service...
