Coaching and Counseling
Difficult People
Training
Provided by The Training Clinic
A one day interactive workshop to help you effectively deal with deviant, disruptive or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.
EXPECTED OUTCOMES
At the end of the training, the participant will be able to:
1. Identify why employees don't perform well and practice selecting appropriate solutions to practice and "real" case studies.
2. Increase the effectiveness of counseling results by recognizing personal biases and experiences that influence counseling techniques through inventories.
3. Practice counseling techniques to meet given criteria in a role play.
4. Get to the "real" problem by sorting symptoms and causes through a sample checklist for counseling subordinates.
5. Gain employee commitment employees with appropriate and timely techniques.
6. Identify a technique to develop subordinates for the future.
Related Jobs or Careers: All management positions
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Coaching and Counseling
WORKSHOP CONTENT
Unit 1: Overview
Why employees don't perform well
Terms: motivation, coaching, counseling, discipline
Identify problems early and find appropriate solutions
Check your attitude
Unit 2: Check Progress
Assess current performance standards
Give clear directions
Give feedback and reinforcement
Criteria for recognition
Techniques to recognize peak performers
Unit 3: Identify Problems
14-step checklist to locate problems
How to complete a performance analysis
Sorting out symptoms and causes
Learn from past mistakes
Unit 4: Correcting Errors
Focus on behavior and review standards
Create a plan and gain commitment
Avoid pitfalls and create a future focus
Unit 5: Develop Subordinates for the Future
Diagnose needs
Set goals and identify developmental activities
Inventory your influencing skills
Practice influencing skills
Finish action planning
Unit 1: Overview
Why employees don't perform well
Terms: motivation, coaching, counseling, discipline
Identify problems early and find appropriate solutions
Check your attitude
Unit 2: Check Progress
Assess current performance standards
Give clear directions
Give feedback and reinforcement
Criteria for recognition
Techniques to recognize peak performers
Unit 3: Identify Problems
14-step checklist to locate problems
How to complete a performance analysis
Sorting out symptoms and causes
Learn from past mistakes
Unit 4: Correcting Errors
Focus on behavior and review standards
Create a plan and gain commitment
Avoid pitfalls and create a future focus
Unit 5: Develop Subordinates for the Future
Diagnose needs
Set goals and identify developmental activities
Inventory your influencing skills
Practice influencing skills
Finish action planning
About The Training Provider: The Training Clinic
The Training Clinic - The Training Clinic has been the leading train-the-trainer company in America since 1977. Utilizing a skilled master trainer staff of 18 we provide in-company workshops and certificate programs for the professional development of trainers, curriculum developers, training managers and coordinators.
Small workshops stress: Practicality, Adult Learning Methods, Participant Involvement and...
