Siebel 80 Business Analyst

Certificate Program Provided by Creative Probers Software & Services (I) Pvt Ltd Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications. The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture, data access, and implementation best practices. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.

Siebel 80 Business Analyst This course is designed for the following roles on an implementation team:
Business analysts
Other implementation team members responsible for translating user and company requirements to technical specifications
Business process analysts
Business project managers
IT project managers
Managers


Course Objectives
Navigate and work with data in Siebel applications
Use common Siebel business entities
Use common Siebel Sales features
Use common Siebel Call Center features
Use common Siebel Field Service features
Describe best practices for a Siebel implementation project
List the components of the Siebel Web architecture
Control access to views and customer data in a Siebel application
Create a company structure
Use Siebel Tools to examine object definitions
Describe how business and UI layer objects can be modified to meet user requirements
Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements
Design iHelp items to assist end users
Specify global deployment options for a Siebel application

Course Topics
Navigating and Working with Data in the Siebel Interface
Introducing Siebel CRM Applications
Navigating Siebel applications
Creating, modifying, and deleting records
Querying for data
Common Siebel Business Entities
Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes
Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices
Siebel Application Functionality
Siebel Sales scenario: Opportunity Management
Siebel Sales scenario: Forecasting
Other Siebel Sales Features
Siebel Call Center: service scenario
Siebel Call Center features (SmartScripts, Service Analytics, Hotelling and Multi-tenancy)
Siebel Field Service scenario
Assets and Warranties
Siebel Automation and Other Application Features
Siebel Workflow
Siebel Assignment Manager
Siebel Task UI
Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
Best Practices for Siebel Implementations
Exploring the Siebel Architecture
Server-side components of the Siebel Web Architecture
Siebel client types
Access Control
Securing Siebel Applications
Controlling access to views
Controlling access to customer data
Creating a company structure
Exploring the Siebel Application Architecture
Understanding object definitions behind the Siebel user interface (UI)

Examining object definitions with Siebel Tools
Specifying Siebel Application Customizations
The Siebel Data Model
Siebel business components
Siebel business objects
Picklists and multi-value groups
Customizing UI elements
Specifying Siebel Automation
Defining Siebel Workflow
Using Assignment Manager to assign records
Automating user interactions with Task UI
Creating iHelp Items to Assist Users
Preparing for a Global Deployment

About The Training Provider: Creative Probers Software & Services (I) Pvt Ltd

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