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Provided by: Primer Business Solutions Inc. Business Skills Customer ServiceCustomer Service |
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Training
Provided by Primer Business Solutions Inc.
Course Description
It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate.
The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and in generating new and return sales.
Checkout www. myprimer. ca for more details
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Business Skills Customer Service
Target Audience
This Customer service training is designed for customer service professionals, front-line workers, managers, supervisors and any business professional. This course is also applicable as a refresher course.
Learning Objectives
Upon successful completion of this Customer Service training class students will be able to:
Listen and Interpret What a Customer is Looking for
Show Customer proper Attentiveness
Relate and Build Rapport with Any Customer
Speak in a Way the Customer can Understand
Effectively Handle Customer Complaints and Issues.
De-Escalate Angry or Upset Customers.
Be Aware of and Interpret Body Language.
Provide Excellence in Customer Service on the Phone and In Person.
Communicate Effectively using Electronic Means (IE. Email, IM, Etc.)
This Customer service training is designed for customer service professionals, front-line workers, managers, supervisors and any business professional. This course is also applicable as a refresher course.
Learning Objectives
Upon successful completion of this Customer Service training class students will be able to:
Listen and Interpret What a Customer is Looking for
Show Customer proper Attentiveness
Relate and Build Rapport with Any Customer
Speak in a Way the Customer can Understand
Effectively Handle Customer Complaints and Issues.
De-Escalate Angry or Upset Customers.
Be Aware of and Interpret Body Language.
Provide Excellence in Customer Service on the Phone and In Person.
Communicate Effectively using Electronic Means (IE. Email, IM, Etc.)
About The Training Provider: Primer Business Solutions Inc.
Primer Business Solutions Inc. - Primer Business Solutions Inc. provides the tools to improve people's skills and productivity. Our professional staff focus on delivering high quality seminars in a variety of different fields. Our seminars are taught by skilled trainers who have worked in their respective fields for many years and are recognized as experienced industry professionals. Currently our seminars are available to...
