Training
Provided by Lorman Education Services
BenefitsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the information required to build a business case to deploy a non-emergency call center. During this discussion, we will explore conducting a cost-benefit analysis and calculating return on investment which is even more critical in these lean times. In addition, we will focus on how to develop a change management program to help ensure that changes enabled by a new call center are adhered to and results in a tangible
ROI by more efficiently managing and balancing non-emergency calls, tracking citizen interactions at the enterprise and departmental levels, measuring service levels against pre-defined metrics and facilitating cross-department collaboration.
City managers, administrators, county and municipal officers, public works and utilities directors, law enforcement officials, engineers and attorneys
| This is primarily teleseminar training |  | Contact Lorman Education Services for more information |
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| Training Presented in: | English |
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