Business Problem Solving Training

Business Problem Solving and Strategic Decision Making Class Overview

This Business Problem Solving training course teaches students the fundamentals of solving business problems. This course introduces students to the need for problem solving, ineffective responses to problems, the elements of an effective solution, and the skills needed for effective problem solving. Students will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. The course also covers the process for generating solutions and a method for prioritizing problems, the ability to identify a problem's root causes, develop and implement an effective solution, track the success of your solution, and define multiple analysis techniques and different methods to reach conclusions. Students also learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions.

The second part of the course focuses on Strategic Decision Making. Students will learn how to plan, frame, and research decisions. Students also learn how to define decisions, apply appropriate decisions frames, avoid overconfidence, deal with uncertainty, generate options and select the best one, develop numerous high-quality options, evaluate the options and make a final choice, review and learn from experience, identify optimal decision outcomes, and identify and manage linked decisions, Students will also learn how an organization can benefit from employing strategic decision-making techniques, and how to use decision-making strategies to improve negotiation skills.

Business Problem Solving and Strategic Decision Making Class Goals

• Learn to solve business problems.
• Learn to identify phases of the problem-solving process.
• Learn to identify a problem's root causes.
• Learn to manage problem-solving teams.
• Learn the fundamentals of strategic decision making.
• Learn to plan, frame, and research decisions.
• Learn to develop numerous high-quality options and select the best one.
• Learn to to use decision-making strategies to improve negotiation skills.
• Learn to overcome decision making barriers.

Business Problem Solving and Strategic Decision Making Class Outline

1. Problem solving basics
   1. Fundamentals of problem solving
   2. Effective problem-solving approaches
2. Problem solving in the corporate world
   1. Problem solvers
   2. The corporate problem-solving culture
3. Problem-solving process
   1. Identifying problems
   2. Committing to a solution
   3. Confirming problem elimination
4. Critical thinking and information analysis
   1. Critical thinking
   2. Quantitative analysis
   3. Qualitative analysis
5. Problem-solving teams
   1. Managing problem-solving teams
   2. Driving a successful team
6. Preparing to make decisions
   1. Fundamentals of decision making
   2. Defining decisions
   3. Decision frames
   4. Researching decisions
7. Decision options
   1. Generating options
   2. Selecting an option
8. Decision results
   1. Results of your decisions
   2. Learning from the experience of others
9. Complex decisions
   1. Decision scenarios
   2. Linked decisions
10. Group decisions
    1. Making group decisions
    2. Overcoming decision making barriers
11. Negotiation decisions
    1. Making negotiation decisions
    2. Decision making pitfalls for negotiators

Business Problem Solving and Strategic Decision Making Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Technical Requirements

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