Diversity and Cross-Cultural Business Communication Training

This diversity training course covers diversity in the workplace for employees, supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers.

The second day focuses on cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures.

• Learn the fundamentals of diversity.
• Learn what diversity is and how it influences relationships.
• Learn to differentiate between and overcome stereotyping, prejudice, and discrimination.
• Learn the advantages of diversity.
• Learn about cultural differences.
• Learn to manage diversity in a workforce.
• Learn the basics of cross-cultural business communication.
• Learn how cultural differences affect communication.
• Learn to overcome cross-cultural communication barriers.
• Learn to identify cross-cultural barriers.
• Learn to handle negotiations and problem solving in cross-cultural meetings.
• Learn to build relationships and teams across cultures.

1. Fundamentals of diversity
   1. Overview of diversity
   2. Advantages of diversity
2. Identifying differences
   1. Cultural differences
   2. Personality styles
3. Overcoming barriers to diversity
   1. Barriers to diversity
4. Communicating in a diverse workforce
   1. Effective communication
5. Managing Diversity
   1. Manage diversity in a workforce
6. Workplace culture
   1. Basics of culture
   2. Cultural differences
7. Differences in communication
   1. Verbal communication
   2. Nonverbal and written communication
8. Communicating across cultures
   1. Building relationships
   2. Listening and responding
9. Overcoming communication barriers
   1. Cross-cultural communication barriers
   2. Avoiding barriers
   3. Interpreters
10. Cross-cultural business situations
    1. Cross-cultural meetings
    2. Negotiating and problem solving
11. Addressing cross-cultural issues
    1. Communicating with co-workers
    2. Writing cross-culturally

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

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