E-mail Etiquette Training

This E-mail Etiquette training course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.

• Learn how to use e-mail effectively.
• Learn to write effective e-mail messages.
• Learn how to manage e-mail volume.
• Learn about the differences between writing online and traditional paper-based writing.
• Learn how to attach files to an e-mail.
• Learn to use emoticons effectively in e-mail.

1. E-mail basics
   1. E-mail characteristics
   2. E-mail programs
   3. When to use e-mail
   4. Writing an e-mail message
2. E-mail policies
   1. Company policies
   2. Copyright laws, viruses, and liability
3. E-mail features and security
   1. Features of an e-mail program
   2. Securing e-mail
4. E-mail messages
   1. Message headers
   2. E-mail message body
5. E-mail effectiveness
   1. E-mail recipients
   2. Message management
6. Netiquette guidelines
   1. Netiquette style
   2. Emoticons and abbreviations
7. Composing online correspondence
   1. Online communication
   2. Language and punctuation
   3. Efficient writing habits

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

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