MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista

MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista Class Overview

This Windows Vista training class provides IT Professionals who work in enterprise organizations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.

This class targets experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista Class Goals

• Learn to install Windows Vista.
• Learn to troubleshoot the startup process.
• Learn to configure hardware and devices for Windows Vista-based computers.
• Learn to configure networking for Windows Vista-based computers.
• Learn to secure Windows Vista-based computers.
• Learn to maintain and optimize Windows Vista-based computers.

MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista Class Outline

1. Installing, Upgrading, and Deploying Windows Vista
   1. Introduction to Windows Vista
   2. Performing a Clean Installation of Windows Vista
   3. Upgrading and Migrating to Windows Vista from a Previous Version of Windows
   4. Upgrading Between Windows Vista Editions
   5. Windows Vista Desktop Deployment Infrastructure
   6. Preparing the Target Computer
   7. Obtaining and Applying a Desktop Image
   8. Lab: Installing Windows Vista
   9. Lab: Upgrading to Windows Vista Ultimate
   10. Lab: Applying Desktop Images
2. Troubleshooting Windows Vista Startup
   1. Overview of a Troubleshooting Methodology
   2. Overview of the Windows Vista Startup Process
   3. Troubleshooting the Windows Vista Startup Process with Windows RE
   4. Troubleshooting Operating System Services
   5. Lab: Preparing for Remote Troubleshooting
   6. Lab: Troubleshooting Windows Vista Startup Problems
3. Configuring and Troubleshooting Hardware and Devices
   1. Installing and Configuring Windows Vista Device Drivers
   2. Overview of Troubleshooting Hardware
   3. Dealing with Physical Failures
   4. Dealing with Device Driver Failures
   5. Troubleshooting Printing in Windows Vista
   6. Troubleshooting BitLocker Protected Computers
   7. Lab: Configuring Devices
   8. Lab: Troubleshooting Hardware
4. Configuring and Troubleshooting Networking
   1. Sharing Data with Others
   2. Managing Windows Vista Files
   3. Configuring Network Connectivity
   4. Configuring Remote Access
   5. Networking Without Wires
   6. Connecting to a Wireless Network
   7. Determining Network Settings
   8. Troubleshooting Network Connections
   9. Lab: Sharing Files by Using Windows Vista
   10. Lab: Configuring Remote Access
   11. Lab: Networking Mobile Computers
   12. Lab: Troubleshooting Networks
5. Configuring and Troubleshooting Security
   1. Overview of User Account Control
   2. Troubleshooting User Account Control
   3. Configuring Windows Defender in Windows Vista
   4. Configuring Windows Firewall Settings
   5. Lab: Configuring User Account Security
   6. Lab: Configuring Network Security
   7. Lab: Troubleshooting Security-Related Issues
6. Maintaining and Optimizing Windows Vista
   1. Maintaining Performance by Using Windows Vista Performance Tools
   2. Optimizing Windows by Using Windows Vista Diagnostics Tools
   3. Configuring Windows Update
   4. Lab: Maintaining and Optimizing Windows Vista

MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista Class Prerequisites

Experience in the following areas is required:

• PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices.
• TCP/IP.
• Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership.
• Be able to map network file shares.
• Working from a command prompt. For example, authoring and editing batch files.
• Configuring basic input/output system options.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity.
• Supporting previous versions of the Windows operating system.
• Be familiar with an IT helpdesk ticketing system.
• Researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server).

MOC 5117 - Installing, Configuring, Troubleshooting, and Maintaining Windows Vista Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away:

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