MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers

MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers Class Overview

This Windows Vista training class provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The class will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

The audience for this class is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers Class Goals

• Learn to plan and apply a troubleshooting methodology for an organization.
• Learn to describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
• Learn to identify the most appropriate method to troubleshoot Windows Vista computers.
• Learn to identify Windows Vista tools that can be used to help in the troubleshooting process.
• Learn to identify important maintenance tools that will be used as part of IT operations for their organizations.
• Learn to describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers Class Outline

1. A Troubleshooting Methodology
   1. Overview of a Troubleshooting Methodology
   2. Overview of Troubleshooting Stages
   3. Troubleshooting Component Areas
   4. Lab: Preparing for Remote Troubleshooting
2. Troubleshooting Operating Systems
   1. Overview of the Windows Vista Startup Process
   2. Troubleshooting the Windows Vista Startup Process with Windows RE
   3. Troubleshooting Operating System Services
   4. Lab: Troubleshooting the Operating System
3. Troubleshooting Hardware
   1. Overview of Troubleshooting Hardware
   2. Dealing with Physical Failures
   3. Dealing with Device Driver Failures
   4. Troubleshooting Printing in Windows Vista
   5. Troubleshooting Microsoft BitLocker Protected Computers
   6. Lab: Troubleshooting Hardware
4. Troubleshooting Networks
   1. Determining Network Settings
   2. Troubleshooting Network Connections
   3. Lab: Troubleshooting Networks
5. Troubleshooting Security Issues
   1. Overview of User Account Control
   2. Troubleshooting User Account Control
   3. Implementing Windows Firewall
   4. Implementing Windows Defender
   5. Lab: Troubleshooting Security Related Issues
6. Troubleshooting Applications
   1. Windows Application Troubleshooting
   2. Web Application Troubleshooting
   3. Lab: Troubleshooting Applications
7. Maintaining and Optimizing Windows Vista
   1. Maintaining Windows Vista
   2. Optimizing Windows Vista Performance
   3. Monitoring Windows Vista
   4. Lab: Maintaining and Optimizing Windows Vista

MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers Class Prerequisites

Experience in the following areas is required:

• Supporting previous versions of the Windows operating system.
• Familiarity with an IT helpdesk ticketing system.
• Researching online and local knowledge bases.
• Running commands from a command window, such as the DOS command prompt.
• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications, such as how a client communicates with the server in client/server applications.

Experience in the following areas would be beneficial.

• Installing and Configuring the Windows Vista Operating System or the equivalent experience.
• Configuring Windows Vista Mobile Computing and Applications or the equivalent experience.

MOC 5118 - Maintaining and Troubleshooting Windows Vista Computers Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away:

• Click here for technical requirements and setup instructions

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