MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications

MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications Class Overview

This Windows Vista training class provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. Desktop support technicians can use this infrastructure to improve the support experience for new installations, single computer migrations, and single computer reinstallations.

The Windows Vista class also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications Class Goals

• Learn to describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
• Learn to identify the most appropriate method to support Windows Vista recovery on site.
• Learn to identify the components of the Windows Vista user state and safely backup and restore that data.
• Learn to utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
• Learn to explain how to troubleshoot Windows Vista application package installations.

MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications Class Outline

1. Windows Vista Desktop Deployment Infrastructure
   1. Windows Vista Desktop Deployment Infrastructure
   2. The Components of BDD 2007
   3. Identifying the Support Scenarios
   4. Lab: Accessing The BDD Tools
2. Preparing to Apply Desktop Images
   1. Preparing the Target Computer
   2. Backing up the User State
   3. Lab: Preparing to Apply Desktop Images
3. Supporting Computers with Desktop Images
   1. Obtaining the Desktop Image
   2. Verifying the Desktop Image Application
   3. Lab: Applying Desktop Images
4. Installing Applications
5. Restoring and Validating User State
   1. Restoring User State
   2. Verifying User State
   3. Lab: Restoring and Verifying User State
6. Troubleshooting Desktop and Application Installations
   1. Desktop Installation Troubleshooting
   2. Application Installation Troubleshooting
   3. Lab: Troubleshooting Application Installation

MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications Class Prerequisites

Experience in the following areas is required:

• Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
• Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007.
• Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
• Have experience installing applications from media (CD/DVD)
• Have experience working from a command window. For example, authoring and editing batch files
• Be able to burn or creating boot media. For example, ISO.
• Have experience configuring BIOS options. For example, boot order.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.

Experience in the following areas would be beneficial.

• Installing and Configuring the Windows Vista Operating System or the equivalent experience.
• Configuring Windows Vista Mobile Computing and Applications or the equivalent experience.

MOC 5119 - Supporting the Microsoft Windows Vista Operating System and Applications Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away:

• Click here for technical requirements and setup instructions