Build Your Own BIZ(tm) - Customer Service Strategies
Training
Provided by Online Training Directory
This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street.
This course will help you determine who your customers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources. Description of Course Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas: Moving your business Planning for emergencies Planning for the loss or absence of key employees Understanding insurance options The Crisis and Continuity Planning course also contains downloads and resource links that will help you put your plan into action.
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Build Your Own BIZ(tm) - Customer Service Strategies
Outcomes
Assessment
Program Details
Contact Hours: 1
Completion of the Customer Service Strategies module will help you:
- Learn why customer service is important
- Identify who your customers are
- Define the dimensions of customer service
- Identify reasons for measuring customer service
- Identify methods for measuring customer service
- Determine the most appropriate methods of obtaining customer feedback.
Assessment
Evaluation of your performance will be based on:
- Quizzes are provided in each module for self-evaluation of your progress.
Program Details
Customer Service Strategies is structured to adapt to your preferred learning style and can be used as follows:
- Participants can navigate the module like a book, moving from chapter to chapter
- Participants can use the audio feature to listen to the content
- Menus and Table of Contents allow participants to find specific information quickly and easily
- Downloadable templates assist participants in putting the ideas they have learned into practice
- Videos enhance learning and interest
Contact Hours: 1
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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