Build Your Own BIZ(tm) - Customer Service That Sells
Training
Provided by Online Training Directory
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service.
This course will help you define how you are currently doing with your customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources. Description of Course Customer Service That Sells will help you improve the level of customer service you provide to your customers. The class will explore these areas: Customer service fundamentals Defining and measuring customer service How to hire customer service oriented employees How to train for great customer service Motivating, managing, maintaining, and retaining great customer service employees Customer service best practices Handling mistakes, problems, and complaints Telephone customer service Using customers as outside salespeople Customer relationship management The Customer Service That Sells course also contains downloads and resource links that will help you put your plan into action.
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Build Your Own BIZ(tm) - Customer Service That Sells
Outcomes
Assessment
Program Details
Contact Hours: 1
Completion of the Customer Service Strategies module will help you:
- Define and measure your current level of customer service
- Take measures to improve customer service
- Learn practical measures you can take to improve customer service
Assessment
Evaluation of your performance will be based on:
- Quizzes are provided in each module for self-evaluation of your progress.
Program Details
Customer Service That Sells is structured to adapt to your preferred learning style and can be used as follows:
- Participants can navigate the module like a book, moving from chapter to chapter
- Participants can use the audio feature to listen to the content
- Menus and Table of Contents allow participants to find specific information quickly and easily
- Downloadable templates assist participants in putting the ideas they have learned into practice
- Videos enhance learning and interest
Contact Hours: 1
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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