Communicating with Power: Resolving Conflict

Online Training Directory
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.

Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.
This is primarily online training
Training Presented in:English
Training Provided by Online Training Directory
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Communicating with Power: Resolving Conflict
Outcomes By completing this course you will learn to:
  1. Differentiate internal and external conflict
  2. Describe common types of external conflict in the workplace
  3. Identify instinctive responses to conflict
  4. Identify strategic responses to conflict
  5. Identify guidelines for developing a conflict resolution process
  6. List the benefits of an established conflict resolution process
Assessment Students may master the course/s by achieving a percentage at or above 70% for each individual lesson, through their scoring results of the course questions, the skill assessment, or a combination of both. Course Outline
  • Understanding conflict
  • Responding to conflict
  • Resolving conflict constructively
Technical Requirements: P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended. Contact Hours: 9
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory. The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
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