Communicating with Power: Resolving Conflict
Training
Provided by Online Training Directory
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.
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Communicating with Power: Resolving Conflict
Outcomes
By completing this course you will learn to:
Assessment
Students may master the course/s by achieving a percentage at or above 70% for each individual lesson, through their scoring results of the course questions, the skill assessment, or a combination of both.
Course Outline
Contact Hours: 9
By completing this course you will learn to:
- Differentiate internal and external conflict
- Describe common types of external conflict in the workplace
- Identify instinctive responses to conflict
- Identify strategic responses to conflict
- Identify guidelines for developing a conflict resolution process
- List the benefits of an established conflict resolution process
Assessment
Students may master the course/s by achieving a percentage at or above 70% for each individual lesson, through their scoring results of the course questions, the skill assessment, or a combination of both.
Course Outline
- Understanding conflict
- Responding to conflict
- Resolving conflict constructively
Contact Hours: 9
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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