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Provided by: International Career Institute Hospitality and Hotel Management CourseFood, Restaurants, Hotels and Hospitality |
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Online
Certificate Program
Provided by International Career Institute
The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.
a Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
a Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
a Study at your own pace whenever and wherever you are
a Easy interest free payment plans
Related Jobs or Careers: Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned rest
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Hospitality and Hotel Management Course
Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/ Chain of Command, Career Structure
Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/ Chain of Command, Career Structure
Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints
About The Training Provider: International Career Institute
International Career Institute - Who is looking out for your career? Your employer? probably not, your accountant? we doubt it. However at ICI we are looking out for your interests. Not only will we teach you with the most effective skills and knowledge we will also help get your dream job or even help you start your own business
The International Career Institute (ICI) is a leading provider of distance education. Using...
