Training
Provided by Business Expert Webinars
Differentiate By
Making Client
Satisfaction Pervasive
Throughout Your
Organization
When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will differentiate you from your competitors. The question is... will it make them more loyal or send them running to the competition?
Susan
Hoekstra, customer service strategist and author of the widely acclaimed book 'The
Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele.
In this webinar, you'll learn how to:
Create a vision and commitment to deliver high-level service
Assess your organization's structure to ensure it is best aligned to deliver on your service commitment
Develop a rewards and recognition program to ensure your employees deliver customer service the way you want
Hire employees that share your service values
Solicit input from your clients on your service performance so you can deliver the experience they expect
Establish service performance measurements that matter and use them to make changes the will boost revenue and profits
As an added bonus, the first 20 registrants will receive an autographed copy of
Susan's widely acclaimed book, 'The Service Journey.'
Susan Hoekstra is a customer service expert, author of The Service Journey, a client experience strategy book, and is owner of Susan Hoekstra & Associates, a service consulting firm focused on the client experience. Susan is an experienced senior manager, customer service presenter, trainer and client experience consultant who spent the past 25 years working with multi-sized, fast-paced, highly volatile companies in various industries. Over the years, she has developed a penchant for developing service strategies that positively impact the clients' experience and that drive growth and value to clients, employees and shareholders.
| This is primarily webinar training |  | Contact Business Expert Webinars for more information |
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| Training Presented in: | English |
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