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Provided by: silicon beach training ITIL V3 Foundation TrainingTraining, Instruction and Documentation |
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Training
Provided by silicon beach training
This ITIL V3 Foundation training course is an intensive introduction to the ITIL service management framework, providing a a best practicea approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services.
This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated exam on the third day. Silicon Beach Training's ITIL V3 Foundation training course provides an excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.
Related Awards, Degrees or Certifications: ITIL V3 Foundation Certificate
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ITIL V3 Foundation Training Seminar Schedule
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ITIL V3 Foundation Training
Gain an understanding of Service Management as a practice
The concept of Service
The concept of Service Management
Understanding Customer Requirements and building relationships
The concept of Good Practice
The process model and process characteristics
Gain an understanding of the Service Lifecycle
The objectives and business value for each phase in the lifecycle
Service Strategy
Understand and develop markets
Creation of value through services
The four main activities
Service Portfolio Management
Financial Management
Demand Management
Service Design
The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes
Service Transition
Planning and setting expectations
The Service V model
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Operation
Where the business value is realised
Achieving a Balance
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Understanding of the Functions
Continual Service Improvement
Vital to ensure continued Good Practice
The importance of Measurements and metrics
The Deming Cycle
Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement
ITIL V3 Key Concepts
During this ITIL training course delegates will gain an understanding of the key terminology and key concepts of ITIL Service Management
ITIL V3 Processes
During this ITIL training course candidates will gain an understanding of how the Service Management processes contribute to the Service Lifecycle
Roles
After completing this ITIL V3 Foundation training course candidates will understand and be able to account for the roles and responsibilities within Service Management
ITIL V3 foundation objectives
This aim of this ITIL training course is to help the candidate explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
Technical Management
Application Management
IT Operations Management
Technology and Architecture
Looks at some of the generic requirements for an integrated set of Service Management Technology
The concept of Service
The concept of Service Management
Understanding Customer Requirements and building relationships
The concept of Good Practice
The process model and process characteristics
Gain an understanding of the Service Lifecycle
The objectives and business value for each phase in the lifecycle
Service Strategy
Understand and develop markets
Creation of value through services
The four main activities
Service Portfolio Management
Financial Management
Demand Management
Service Design
The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes
Service Transition
Planning and setting expectations
The Service V model
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Operation
Where the business value is realised
Achieving a Balance
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Understanding of the Functions
Continual Service Improvement
Vital to ensure continued Good Practice
The importance of Measurements and metrics
The Deming Cycle
Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement
ITIL V3 Key Concepts
During this ITIL training course delegates will gain an understanding of the key terminology and key concepts of ITIL Service Management
ITIL V3 Processes
During this ITIL training course candidates will gain an understanding of how the Service Management processes contribute to the Service Lifecycle
Roles
After completing this ITIL V3 Foundation training course candidates will understand and be able to account for the roles and responsibilities within Service Management
ITIL V3 foundation objectives
This aim of this ITIL training course is to help the candidate explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
Technical Management
Application Management
IT Operations Management
Technology and Architecture
Looks at some of the generic requirements for an integrated set of Service Management Technology
About The Training Provider: silicon beach training
silicon beach training - Silicon Beach Training is a recognised leader in IT, Design, Business and Management training courses throughout Europe. Our flexible, creative and innovative methods bring out the potential of your people and your organisation to achieve exceptional results.
Our comfortable training facilities are available in the UK, Brighton, 45 mins by rail from London.
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