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Provided by: SilkWeb Consulting & Development LLC Call Center Manager TrainingCall Center Training |
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Training
Provided by SilkWeb Consulting & Development LLC
Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.
Related Jobs or Careers: call center agent, customer service representative
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Call Center Manager Training
Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
Motivation in the Workplace
Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.
Customer Care for Call Centers
Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer complaints and assertiveness. They will also examine how best to develop a rapport with customers.
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
Motivation in the Workplace
Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.
Customer Care for Call Centers
Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer complaints and assertiveness. They will also examine how best to develop a rapport with customers.
About The Training Provider: SilkWeb Consulting & Development LLC
SilkWeb Consulting & Development LLC - SilkWeb offers custom e-learning development services and a full line of off-the-shelf web-based training courses in the areas of Compliance, CMV Driver Safety, HazMat Training, Soft Skills, and more We make the transition to e-learning a smooth one
SilkWeb has the technology and expertise to develop fully integrated online web-based training programs and custom course development for your...
