|
Provided by: SilkWeb Consulting & Development LLC Excellent Customer ServiceCustomer Service |
 |
The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement.
Related Jobs or Careers: sales consultants, customer service advisors, and administrators
|
|
||||||||||||
Training
Provided by SilkWeb Consulting & Development LLC
- K asked: We work for a youth employment and training program and are wondering if a program like this would be appropriate for at-risk - year olds and if it could be considered an industry-recognized skills certification? Any consideration you could give these questions would be helpful.
- V asked: When is your next class in Phoenix, Az? What is the cost per person for the customer service training? Cann you give me names of other organizations that have used your customer service training?
- S asked: training regarding developing CSR's to Account Managers (not sales)(not Call Center). Enable the Rep to be more professional and understand their role in customer care.
Excellent Customer Service
This course focuses on building skills and confidence in customer contact situations, such as providing support and dealing with cultural differences and conflict situations. Participants will learn to develop professional attitudes and manage personal development, such as integrity, entrepreneurship, and self-reflection.
This course is designed for new or intending sales consultants, customer service advisors, and administrators. No previous experience or training in business skills is required, though participants should possess basic literacy and discussion skills and ideally will be active contributors.
Participants will be tested on both knowledge and skills. Assessment methods in this course are discussions, role plays and (self-) evaluation.
After completing the course, participants will individually be able to apply excellent customer service skills on the job and will have a professional development plan ready in order to keep improving customer relations. Both will contribute to your customer s satisfaction, which is extremely important for a business to stand out from the crowd.
At the conclusion of this training program, the participants should each be able to:
Demonstrate excellent customer service.
Explain how organizational culture drives customer service and how a business can benefit from a service culture.
Explain how today s society influences customer service.
Develop a personal action plan to improve customer service skills.
This course is designed for new or intending sales consultants, customer service advisors, and administrators. No previous experience or training in business skills is required, though participants should possess basic literacy and discussion skills and ideally will be active contributors.
Participants will be tested on both knowledge and skills. Assessment methods in this course are discussions, role plays and (self-) evaluation.
After completing the course, participants will individually be able to apply excellent customer service skills on the job and will have a professional development plan ready in order to keep improving customer relations. Both will contribute to your customer s satisfaction, which is extremely important for a business to stand out from the crowd.
At the conclusion of this training program, the participants should each be able to:
Demonstrate excellent customer service.
Explain how organizational culture drives customer service and how a business can benefit from a service culture.
Explain how today s society influences customer service.
Develop a personal action plan to improve customer service skills.
About The Training Provider: SilkWeb Consulting & Development LLC
SilkWeb Consulting & Development LLC - SilkWeb offers online training courses and custom online development services. We offer online courses to meet the needs of virtually any organization. Our online training catalog includes courses in Compliance, Management and Leadership, Business Skills, Soft Skills and more. Let us help you make the transition to e-learning a smooth one.
Our products are competitively priced and we offer...
