Quality Function Deployment
QFD helps find the right things to execute.
While many TQM approaches focus on efficiency or experience in execution (doing things right the first time), this focus by itself will not achieve customer satisfaction. A company might simply end up doing a great job on something that its customers dona ™t care about.
The only way you can develop a sustainable competitive advantage over your competition is to pay attention to:
what you do for the customer
how you do it
While many TQM approaches focus on efficiency or experience in execution (doing things right the first time), this focus by itself will not achieve customer satisfaction. A company might simply end up doing a great job on something that its customers dona ™t care about.
The only way you can develop a sustainable competitive advantage over your competition is to pay attention to:
what you do for the customer
how you do it
|
|
||||||
Training
Provided by TQM School
About The Training Provider: TQM School
TQM School - TQM school is an initiative of in_cr_ove
In order to enhance the reach of its training services TQMschool has been set up.
TQMschool offers online courses on a variety of topics related to Total Quality Management, Lean management, Six Sigma.
TQMschool training courses are designed in a modular structure. Many learners have studied some aspects of TQM and they desire to pursue only...
