A+ Certification Essentials Support Skills
CompTIA A+
The main aim of this course is to help to prepare you for CompTIA's A+ Certification Essentials exam (2006 Objectives). A+ Certification is internationally endorsed and recognised as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis
You can get a complete list of other A+ classes at http://www.wintrac.com/courses/coursesA+.asp
You can get a complete list of other A+ classes at http://www.wintrac.com/courses/coursesA+.asp
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Training
Provided by Wintrac Inc.
A+ Certification Essentials Support Skills
Module 1 - PC Components
- UNIT 1 - THE VISIBLE PC:
- Introduction to the PC
- Key Functions of a PC
- The System Case
- I/ O Ports and Cables
- PS/ 2 Ports
- Parallel Ports
- Serial Ports
- USB Ports
- SCSI
- IEEE 1394 (Firewire)
- Modem and Network Ports
- Audio Ports
- Joystick/ MIDI Ports
- Adding and Removing Peripherals
- UNIT 2 MOTHERBOARDS:
- Motherboard Layout
- System Clock
- Bus Architecture
- Motherboard Components
- Expansion Bus and Adapter Cards
- Motherboard Form Factors
- Power Supply Unit (PSU)
- UNIT 3 PROCESSORS:
- System Clock
- Processor Terminology
- Multitasking, Multiprocessing, and Multithreading
- Intel Processors
- AMD Processors
- Processor Sockets and Chipsets
- Central Processing Unit (CPU)
- UNIT 4 MEMORY:
- Memory Types
- Memory Packaging
- Memory Characteristics
- UNIT 5 - STORAGE DEVICES:
- Hard Drives
- Installing a Storage Device
- Preparing a Hard Disk
- Floppy Drives
- Optical Disk Storage
- Flash Memory
- Tape Drives
- UNIT 6 - PERIPHERAL DEVICES:
- PC Display Screens
- Video Card
- Installing a Video Card and Monitor
- TV Tuners
- Sound Cards
- I/ O and Communications Adapters
- SUMMARY - PC COMPONENTS
- UNIT 1 - PORTABLE COMPUTERS:
- Portable and Desktop Computers
- Notebooks
- Tablet PC
- Personal Digital Assistants (PDAs)
- SUMMARY - PORTABLE COMPUTERS 143
- UNIT 1 - THE WINDOWS OPERATING SYSTEM:
- Introduction to the Operating System
- Microsoft Operating Systems
- Overview of Windows 2000
- Overview of Windows XP
- Workgroups and Domains
- Apple Mac OS X
- Linux
- Novell NetWare
- UNIT 2 - INSTALLING AND UPGRADING WINDOWS:
- Overview of OS Installations
- Preparing the Hard Disk
- Domain or Workgroup Selection
- Installation Methods
- Setup Failure and Recovery
- Upgrading the OS
- Options for Deploying Windows
- UNIT 3 - THE WINDOWS BOOT PROCESS:
- Windows Boot Files
- Initial Startup Process
- The BOOT. INI File
- Unit 4 - Managing Windows:
- Features of the Desktop
- Windows Administrative Tools
- Changing System Settings
- Configuring Hardware
- Windows Performance Options
- Screen Savers and Power Management
- Managing Software
- Managing Services
- Unit 5 - Windows Storage Management:
- Disk Management
- Navigating Windows
- Working with Folders
- Working with Files
- Searching For Files
- The Recycle Bin
- My Network Places
- Summary - Operating Systems
- Unit 1 - Hardware Maintenance and Troubleshooting:
- Troubleshooting Techniques
- Troubleshooting Power Problems
- Troubleshooting POST
- Troubleshooting Internal Devices
- Troubleshooting Peripherals
- Notebook Troubleshooting
- Preventative Maintenance
- Unit 2 - Troubleshooting the Operating System:
- Error Categories
- Advanced Startup Options
- Diagnosing Problems
- Troubleshooting Applications
- Remote Features
- Unit 3 Security:
- Security Fundamentals
- Windows Security Overview
- Internet Security
- Malware
- Data Security
- Unit 4 - Safety and Environmental Issues:
- Health and Safety
- Static Electricity and ESD
- Materials Handling
- Storage of Components for Future Use
- Disposal of Consumables and Computer Equipment
- Unit 5 - Professionalism and Communication:
- Customer Service Skills
- Basic Approach
- Giving Feedback
- Communication with a Customer
- Professionalism
- Handling Customer Complaints
- Summary - PC Support
- Unit 1 - Printers and Scanners:
- The Print Process
- Installing and Configuring a Printer
- Operating and Troubleshooting Printers
- Scanners
- Installing and Using a Scanner
- Summary - Printers and Scanners
- Unit 1 - Network Concepts:
- What is a Network?
- Network Components
- Network Topologies
- The OSI Model
- IEEE 802 Standards
- Network Devices
- Network Transport Protocols
- Unit 2 - Implementing a LAN:
- Uses and Benefits of a LAN
- Server and Peer-to-Peer Networks
- Network Components
- Implementing a LAN
- Network Troubleshooting Basics
- Unit 3 - WAN and Internet Connectivity:
- Wide Area Networks and the Internet
- Accessing the Internet
- Cellular Devices
- Voice-over-IP
- Networking
About The Training Provider: Wintrac Inc.
Wintrac Inc. - We can offer training on a wide range of topics including
Java, C , Visual Basic, C#, .NET, XML, Linux, PowerBuilder, Oracle and
Microsoft technologies. We can also offer end user training on a variety of
topics including Office, AUTOCAD, Lotus Notes etc. You can get a partial list
of all the onsite training courses we offer at http://www. wintrac. com/ courses. htm.
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