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Provided by: DJH & Associates Consulting Customer LoyaltyCall Center Training |
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Training
Provided by DJH & Associates Consulting
Developing loyal customers-not just satisfying customer needs is the critical difference in creating sustainable organizational success. Through the introduction of this Customer Loyalty process participants will assess their ability to understand and manage their emotions, recognize the emotions of others and develop the ability to manage relationships with customers and peers effectively. Participants will also assess the connection points in the customer interaction process and learn how to turn those connection points into positive outcomes for their customers. They will also assess their communication styles, attitudes, goal setting techniques and develop a plan of action that will increase their skill level to connect emotionally to customers.
The group of participants will meet weekly for 5 weeks. Each session will be approximately 2-3 hours in length. This process enables participants to develop since they will have application and practice time between sessions. Each session will end with specific goals and action steps to be accomplished by the next session.
Related Jobs or Careers: Customer service, call centers, food service, retail
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Customer Loyalty
Many people set goals. Not only is it important to set goals, it is neccessary to develop a detailed plan to achieve each goal. However settiing goals as it relates to customer loyalty skills will help customer services providers focus on developing the neccessary behaviors that will make them more effective.
Six chapters of program content in audio and text form enables the participant to have multiple exposures to the content
between sessions allowing the sessions to be hands-on and application oriented. Six exposures during the week between sessions results in content retention in excess of 60 .
Content includes:
* Beyond Customer Service
* Creating Customer Loyalty
* Goal Accomplishment for Success
* Creating and Measuring Customer Loyalty * Always Creating a Powerful Connection
* Effectively Managing Stress and Impulses
Self Evaluation Sections include:
* Dream Inventory
* Mental Development
* Social Development
* Physical Development
* Financial/ Career Development
* Family Life Development
* Ethics & Beliefs Development
* Setting Goals and Establishing Priorities
* Goal Planning Sheets
Six chapters of program content in audio and text form enables the participant to have multiple exposures to the content
between sessions allowing the sessions to be hands-on and application oriented. Six exposures during the week between sessions results in content retention in excess of 60 .
Content includes:
* Beyond Customer Service
* Creating Customer Loyalty
* Goal Accomplishment for Success
* Creating and Measuring Customer Loyalty * Always Creating a Powerful Connection
* Effectively Managing Stress and Impulses
Self Evaluation Sections include:
* Dream Inventory
* Mental Development
* Social Development
* Physical Development
* Financial/ Career Development
* Family Life Development
* Ethics & Beliefs Development
* Setting Goals and Establishing Priorities
* Goal Planning Sheets
About The Training Provider: DJH & Associates Consulting
DJH & Associates Consulting - DJH and Associates are not problem solvers. Instead, we serve as a mirror to help individuals and companies examine themselves and produce the right actions to achieve goals and learn from setbacks. The foundation of our approach is making participants aware of how their attitudes impact their ability to succeed personally and professionally. This self-directed approach prepares people at all...
