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Provided by: iWare Logic Fundamentals for Business Analysts Siebel 80Siebel Sales |
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Certificate Program
Provided by iWare Logic
Fundamentals for Business Analysts (Siebel 8. 0)
What you will learn:
Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications.
The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture, data access, and implementation best practices. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.
Learn To:
a Navigate Siebel applications
a Use a wide range of Siebel application functionality
a Translate user requirements into technical specifications
a Explore application configuration options using Siebel Tools
Audience:
a Business Analysts
a Project Manager
a Technical Consultant
Prerequisites:
Suggested Prerequisites:
a Navigating Siebel 8. 0 Applications Self-Study CD Course
Course Objectives:
a Navigate and work with data in Siebel applications
a Use common Siebel business entities
a Use common Siebel Sales features
a Use common Siebel Call Center features
a Use common Siebel Field Service features
a Describe best practices for a Siebel implementation project
a List the components of the Siebel Web architecture
a Control access to views and customer data in a Siebel application
a Create a company structure
a Use Siebel Tools to examine object definitions
a Describe how business and UI layer objects can be modified to meet user requirements
a Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements
a Design iHelp items to assist end users
a Specify global deployment options for a Siebel application
Course Topics:
Navigating and Working with Data in the Siebel Interface
a Introducing Siebel CRM Applications
a Navigating Siebel applications
a Creating, modifying, and deleting records
a Querying for data
Common Siebel Business Entities
a Representing customers with Accounts and Contacts
a Describing tasks with Activities
a Defining sales-related objects with Opportunities and Quotes
a Resolving customer issues with Service Requests
a Using Siebel business entities to implement business practices
Siebel Application Functionality
a Siebel Sales scenario: Opportunity Management
a Siebel Sales scenario: Forecasting
a Other Siebel Sales Features
a Siebel Call Center: service scenario
a Siebel Call Center features (SmartScripts, Service Analytics, Hotelling and Multi-tenancy)
a Siebel Field Service scenario
a Assets and Warranties
Siebel Automation and Other Application Features
a Siebel Workflow
a Siebel Assignment Manager
a Siebel Task UI
a Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
Best Practices for Siebel Implementations
Exploring the Siebel Architecture
a Server-side components of the Siebel Web Architecture
a Siebel client types
Access Control
a Securing Siebel Applications
a Controlling access to views
a Controlling access to customer data
a Creating a company structure
Exploring the Siebel Application Architecture
a Understanding object definitions behind the Siebel user interface (UI)
a Examining object definitions with Siebel Tools
Specifying Siebel Application Customizations
a The Siebel Data Model
a Siebel business components
a Siebel business objects
a Picklists and multi-value groups
a Customizing UI elements
Specifying Siebel Automation
a Defining Siebel Workflow
a Using Assignment Manager to assign records
a Automating user interactions with Task UI
Creating iHelp Items to Assist Users
Preparing for a Global Deployment
Related Software Programs or Products: Oracle Siebel CRM
Related Awards, Degrees or Certifications: Siebel CRM Business Analysts
Related Jobs or Careers: Siebel CRM Business Analysts
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Fundamentals for Business Analysts Siebel 80
Fundamentals for Business Analysts (Siebel 8. 0)
What you will learn:
Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications.
The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture, data access, and implementation best practices. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.
Learn To:
Navigate Siebel applications
Use a wide range of Siebel application functionality
Translate user requirements into technical specifications
Explore application configuration options using Siebel Tools
Audience:
Business Analysts
Project Manager
Technical Consultant
Prerequisites:
Suggested Prerequisites:
Navigating Siebel 8. 0 Applications Self-Study CD Course
Course Objectives:
Navigate and work with data in Siebel applications
Use common Siebel business entities
Use common Siebel Sales features
Use common Siebel Call Center features
Use common Siebel Field Service features
Describe best practices for a Siebel implementation project
List the components of the Siebel Web architecture
Control access to views and customer data in a Siebel application
Create a company structure
Use Siebel Tools to examine object definitions
Describe how business and UI layer objects can be modified to meet user requirements
Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements
Design iHelp items to assist end users
Specify global deployment options for a Siebel application
Course Topics:
Navigating and Working with Data in the Siebel Interface
Introducing Siebel CRM Applications
Navigating Siebel applications
Creating, modifying, and deleting records
Querying for data
Common Siebel Business Entities
Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes
Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices
Siebel Application Functionality
Siebel Sales scenario: Opportunity Management
Siebel Sales scenario: Forecasting
Other Siebel Sales Features
Siebel Call Center: service scenario
Siebel Call Center features (SmartScripts, Service Analytics, Hotelling and Multi-tenancy)
Siebel Field Service scenario
Assets and Warranties
Siebel Automation and Other Application Features
Siebel Workflow
Siebel Assignment Manager
Siebel Task UI
Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
Best Practices for Siebel Implementations
Exploring the Siebel Architecture
Server-side components of the Siebel Web Architecture
Siebel client types
Access Control
Securing Siebel Applications
Controlling access to views
Controlling access to customer data
Creating a company structure
Exploring the Siebel Application Architecture
Understanding object definitions behind the Siebel user interface (UI)
Examining object definitions with Siebel Tools
Specifying Siebel Application Customizations
The Siebel Data Model
Siebel business components
Siebel business objects
Picklists and multi-value groups
Customizing UI elements
Specifying Siebel Automation
Defining Siebel Workflow
Using Assignment Manager to assign records
Automating user interactions with Task UI
Creating iHelp Items to Assist Users
Preparing for a Global Deployment
What you will learn:
Siebel 8. 0 Fundamentals for Business Analysts examines Siebel applications in two dimensions. The first dimension, breadth, is covered two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications.
The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture, data access, and implementation best practices. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.
Learn To:
Navigate Siebel applications
Use a wide range of Siebel application functionality
Translate user requirements into technical specifications
Explore application configuration options using Siebel Tools
Audience:
Business Analysts
Project Manager
Technical Consultant
Prerequisites:
Suggested Prerequisites:
Navigating Siebel 8. 0 Applications Self-Study CD Course
Course Objectives:
Navigate and work with data in Siebel applications
Use common Siebel business entities
Use common Siebel Sales features
Use common Siebel Call Center features
Use common Siebel Field Service features
Describe best practices for a Siebel implementation project
List the components of the Siebel Web architecture
Control access to views and customer data in a Siebel application
Create a company structure
Use Siebel Tools to examine object definitions
Describe how business and UI layer objects can be modified to meet user requirements
Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements
Design iHelp items to assist end users
Specify global deployment options for a Siebel application
Course Topics:
Navigating and Working with Data in the Siebel Interface
Introducing Siebel CRM Applications
Navigating Siebel applications
Creating, modifying, and deleting records
Querying for data
Common Siebel Business Entities
Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes
Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices
Siebel Application Functionality
Siebel Sales scenario: Opportunity Management
Siebel Sales scenario: Forecasting
Other Siebel Sales Features
Siebel Call Center: service scenario
Siebel Call Center features (SmartScripts, Service Analytics, Hotelling and Multi-tenancy)
Siebel Field Service scenario
Assets and Warranties
Siebel Automation and Other Application Features
Siebel Workflow
Siebel Assignment Manager
Siebel Task UI
Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
Best Practices for Siebel Implementations
Exploring the Siebel Architecture
Server-side components of the Siebel Web Architecture
Siebel client types
Access Control
Securing Siebel Applications
Controlling access to views
Controlling access to customer data
Creating a company structure
Exploring the Siebel Application Architecture
Understanding object definitions behind the Siebel user interface (UI)
Examining object definitions with Siebel Tools
Specifying Siebel Application Customizations
The Siebel Data Model
Siebel business components
Siebel business objects
Picklists and multi-value groups
Customizing UI elements
Specifying Siebel Automation
Defining Siebel Workflow
Using Assignment Manager to assign records
Automating user interactions with Task UI
Creating iHelp Items to Assist Users
Preparing for a Global Deployment
About The Training Provider: iWare Logic
iWare Logic - iWareLogic is an Enterprise Business Application Services company specializing in Oracle Applications and Technologies. iWare Logic provides Oracle Applications and Technology trainings and certification including
1) Oracle E-Business Suite,
2) Oracle Siebel CRM,
3) Siebel Analytics (OBIEE) and
4) Oracle CRM On Demand.
iWare Logic is Oracle Approved Education Center. iWare Logic...
