Siebel CRM Guidelines and Case Study for Business Analysts

Certificate Program Provided by iWare Logic What you will learn: This course allows participants who attended Siebel Fundamentals for Business Analysts to practice the exploration skills they learned in a real-world case study implementation. This course provides participants with an implementation methodology that guides them through each stage of the project. Please note that completion of both courses is required for Siebel Business Analyst Certification. This course presents the advantages of using a standardized implementation methodology such as Siebel eRoadmap, part of the Siebel Methodology Framework. Participants will form project teams and perform business analyst activities from determining business drivers and objectives, identifying business processes for the implementation, deriving business requirements, and conducting a business process workshop. Participants also practice the Siebel application skills learned in the previous course to explore detailed requirements and solutions to determine an overall customer solution. Audience: a Technical Consultant a Functional Implementer Prerequisites: Required Prerequisites: a Siebel Fundamentals for Business Analysts Course Objectives: a Establish an implementation approach that uses business processes to capture customer requirements and prepares project teams for a Siebel eBusiness enterprise deployment Course Topics: a Differentiating Business Processes and Best Practices a Viewing and Modifying Business Process Diagrams a Using an Implementation Methodology to Manage an Enterprise Application Deployment a Mapping Business Drivers and Objectives to Business Processes and Requirements a Conducting a Requirements Workshop Using Business Processes a Refining High-Level Requirements to Determine Detailed Requirements a Exploring Siebel Applications to Analyze Gaps and Solutions a Preparing a Testing Strategy a Documenting a Solution Design

Siebel CRM Guidelines and Case Study for Business Analysts Guidelines and Case Study for Business Analysts

What you will learn:

This course allows participants who attended Siebel Fundamentals for Business Analysts to practice the exploration skills they learned in a real-world case study implementation. This course provides participants with an implementation methodology that guides them through each stage of the project. Please note that completion of both courses is required for Siebel Business Analyst Certification.

This course presents the advantages of using a standardized implementation methodology such as Siebel eRoadmap, part of the Siebel Methodology Framework. Participants will form project teams and perform business analyst activities from determining business drivers and objectives, identifying business processes for the implementation, deriving business requirements, and conducting a business process workshop.

Participants also practice the Siebel application skills learned in the previous course to explore detailed requirements and solutions to determine an overall customer solution.

Audience:
Technical Consultant
Functional Implementer

Prerequisites:
Required Prerequisites:
Siebel Fundamentals for Business Analysts

Course Objectives:
Establish an implementation approach that uses business processes to capture customer requirements and prepares project teams for a Siebel eBusiness enterprise deployment

Course Topics:
Differentiating Business Processes and Best Practices
Viewing and Modifying Business Process Diagrams
Using an Implementation Methodology to Manage an Enterprise Application Deployment
Mapping Business Drivers and Objectives to Business Processes and Requirements
Conducting a Requirements Workshop Using Business Processes
Refining High-Level Requirements to Determine Detailed Requirements
Exploring Siebel Applications to Analyze Gaps and Solutions
Preparing a Testing Strategy
Documenting a Solution Design

About The Training Provider: iWare Logic

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