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Provided by: Corporate Coach Group Conflict Management TrainingWorkplace Conflict/Violence |
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Training
Provided by Corporate Coach Group
Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. On this course, you will learn exactly how to handle conflict situations and difficult people.
The purpose of the training is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. The training style is practical, interactive and keeps the delegates involved throughout the whole training.
Related Jobs or Careers: Beneficial to: Non-managers, First time managers, Supervisors, Middle managers, Senior managers
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Conflict Management Training Seminar Schedule
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Conflict Management Training
AM Resolving conflicts based on poor communication
The need to act from professional principles not by your feelings or mood
The need for clear communication
How to define your meaning and avoid miscommunication
Focus on what CAN BE DONE, not on what cannot be done
Distinguish between legitimate criticism and cynicism
How to improve your listening skills
PM Resolving conflicts based on poor behaviour
Remember to let them save face
How to use factual language, NOT emotionalised, highly charged language
Always prepare your message in advance
Always give them a specific "way out" of the conflict situation
Distinguish between "reasons" and "excuses" for not doing something
Watch the body language and listen for the voice tone
Learn when to compromise and when not to
Keep control of yourself
The need to act from professional principles not by your feelings or mood
The need for clear communication
How to define your meaning and avoid miscommunication
Focus on what CAN BE DONE, not on what cannot be done
Distinguish between legitimate criticism and cynicism
How to improve your listening skills
PM Resolving conflicts based on poor behaviour
Remember to let them save face
How to use factual language, NOT emotionalised, highly charged language
Always prepare your message in advance
Always give them a specific "way out" of the conflict situation
Distinguish between "reasons" and "excuses" for not doing something
Watch the body language and listen for the voice tone
Learn when to compromise and when not to
Keep control of yourself
About The Training Provider: Corporate Coach Group
Corporate Coach Group - Effective Leadership and Management Training
We all have to manage others, and ourselves irrespective of our position. The Corporate Coach Group management training courses are for anyone who needs to get the best from themselves and other people. We provide professional management training and development courses including:
Leadership and Management Training
Personal Development Training...
