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Provided by: Beyond Rewards Inc AODA - Customer ServiceADA |
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AODA - Accessibility for Ontarians. - Are you prepared?
This introductory workshop will provide you with the legislative requirements to begin the process of compliance with the Customer Service Standard.
Under the Accessibility Standards for Customer Service, you must do the following things to make sure you are providing accessible customer service to people with various forms of disabilities (physically visible and non-visible disabilities):
We will cover the following steps to compliance and review policy and training standards. You must complete the following 11 steps to compliance:
Establish policies, practices and procedures on providing goods or services to people with disabilities.
Set a policy on allowing people to use their own personal assistive devices to access your goods and use your services and about any other measures your organization offers (assistive devices, services or methods) to enable them to access your goods and use your services
Use reasonable efforts to ensure that your policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.
Communicate with a person with a disability in a manner that takes into account his or her disability.
Train staff, volunteers, contractors and any other people who interact with the public or other third parties on your behalf on a number of topics as outlined in the customer service standard.
Train staff, volunteers, contractors and any other people who are involved in developing your policies, practices and procedures on the provision of goods or services on a number of topics as outlined in the customer service standard.
Allow people with disabilities to be accompanied by their guide dog or service animal in those areas of the premises you own or operate that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, use other measures to provide services to the person with a disability.
Each participant will receive a workbook, checklist of things to do and tips on how to develop their individual organizations program. This is the first step in your compliance with AODA. Get started - don't wait until you receive a fine or worse - a human rights lawsuit.
Attend this training session and find out more about what you need to do.
Toolkits will be for sale at the session.
Our team of expert HR and Safety Consultants are here to assist you.
This introductory workshop will provide you with the legislative requirements to begin the process of compliance with the Customer Service Standard.
Under the Accessibility Standards for Customer Service, you must do the following things to make sure you are providing accessible customer service to people with various forms of disabilities (physically visible and non-visible disabilities):
We will cover the following steps to compliance and review policy and training standards. You must complete the following 11 steps to compliance:
Establish policies, practices and procedures on providing goods or services to people with disabilities.
Set a policy on allowing people to use their own personal assistive devices to access your goods and use your services and about any other measures your organization offers (assistive devices, services or methods) to enable them to access your goods and use your services
Use reasonable efforts to ensure that your policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.
Communicate with a person with a disability in a manner that takes into account his or her disability.
Train staff, volunteers, contractors and any other people who interact with the public or other third parties on your behalf on a number of topics as outlined in the customer service standard.
Train staff, volunteers, contractors and any other people who are involved in developing your policies, practices and procedures on the provision of goods or services on a number of topics as outlined in the customer service standard.
Allow people with disabilities to be accompanied by their guide dog or service animal in those areas of the premises you own or operate that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, use other measures to provide services to the person with a disability.
Each participant will receive a workbook, checklist of things to do and tips on how to develop their individual organizations program. This is the first step in your compliance with AODA. Get started - don't wait until you receive a fine or worse - a human rights lawsuit.
Attend this training session and find out more about what you need to do.
Toolkits will be for sale at the session.
Our team of expert HR and Safety Consultants are here to assist you.
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Training
Provided by Beyond Rewards Inc
AODA - Customer Service
Beyond Rewards offers a diverse range of training programs for Supervisors, Managers and Staff. Training covers Human Resources, Health and Safety, Wellness, Communications, and Corporate Legislative, Policy, General Business Practices and Self Development Workshops and Courses. Our training workshops and courses will engage your managers, supervisors and staff while teaching them practical skills and knowledge that they can immediately apply. In addition to the programs we have created for general client training, custom workshops can be developed and delivered onsite at your facility or at one of our facilities to meet your specific training needs.
Benefits of Beyond Rewards workshops and courses:
Our clients' managers, supervisors and staff benefit in hundreds of ways by using our training, so will yours. Your managers, supervisors and staff will have:
Improved relationships
Greater self and leadership awareness.
Decreased time and effort spent solving people problems.
Enhanced communication, teamwork, and problem solving skills.
Higher energy levels.
Increased ability to cope with, adapt to, and learn from a rapidly changing environment.
As identified by Kelly Services: Training is more than just building the skills and knowledge of each individual of your team for their own personal benefit. Companies that have invested in training report the following benefits:
Improved recruiting. Today's job applicant is looking for an environment that fosters personal growth and development. For many job hunters, training is every bit as important as the compensation package. Plus, an effective training program allows you to cast a wider net by hiring people with the right attitude. Developing the skills can come later.
Higher retention. When people know that a company believes in their personal growth, they are likely to stay with that company for a longer period of time.
Better output. The lower your turnover rate, the more productive, enthusiastic and motivated your workforce. Employees will pack their new knowledge and skills into everything they design, produce and service.
Your Company Performance will exceed expectations through increased Training and Development of your staff, supervisors and management. Statistics show that:
Improved employee retention and decreased hiring expenses.
Increases in productivity of 17 to 24 .
Increased confidence in management, supervisors and staff.
Multiplied profits by up to 24 .
Raised income per employee by 218 .
Record setting performance of corporate goals
The Ministry of Labour expects all businesses to be compliant with current legislation. To assist you in being compliant, we at Beyond Rewards have developed workshops to train you with the tools required.
Benefits of Beyond Rewards workshops and courses:
Our clients' managers, supervisors and staff benefit in hundreds of ways by using our training, so will yours. Your managers, supervisors and staff will have:
Improved relationships
Greater self and leadership awareness.
Decreased time and effort spent solving people problems.
Enhanced communication, teamwork, and problem solving skills.
Higher energy levels.
Increased ability to cope with, adapt to, and learn from a rapidly changing environment.
As identified by Kelly Services: Training is more than just building the skills and knowledge of each individual of your team for their own personal benefit. Companies that have invested in training report the following benefits:
Improved recruiting. Today's job applicant is looking for an environment that fosters personal growth and development. For many job hunters, training is every bit as important as the compensation package. Plus, an effective training program allows you to cast a wider net by hiring people with the right attitude. Developing the skills can come later.
Higher retention. When people know that a company believes in their personal growth, they are likely to stay with that company for a longer period of time.
Better output. The lower your turnover rate, the more productive, enthusiastic and motivated your workforce. Employees will pack their new knowledge and skills into everything they design, produce and service.
Your Company Performance will exceed expectations through increased Training and Development of your staff, supervisors and management. Statistics show that:
Improved employee retention and decreased hiring expenses.
Increases in productivity of 17 to 24 .
Increased confidence in management, supervisors and staff.
Multiplied profits by up to 24 .
Raised income per employee by 218 .
Record setting performance of corporate goals
The Ministry of Labour expects all businesses to be compliant with current legislation. To assist you in being compliant, we at Beyond Rewards have developed workshops to train you with the tools required.
About The Training Provider: Beyond Rewards Inc
Beyond Rewards Inc - Since 1989, Beyond Rewards has been an industry leader in the Human Resources field. Specializing in Human Resource Consulting, Recruitment, Training and Development, Risk Management-Health & Safety, Emergency Management Consulting and Wellness Programs; Beyond Rewards has the experience and expertise to ensure the success of our clients' projects.
With staff on board that brought clients to...
