UK Consumer Protection Law

Police and Law Enforcement

Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Course Programme for UK Consumer Protection Law
Leading to Diploma-Postgraduate in UK Consumer Protection Law
Course Objectives
By the conclusion of the specified learning and development activities, delegates will be able to:
Demonstrate a heightened understanding about the provisions of consumer protection laws and its application
Determine the role of the Competition Commission in Promoting Fairness for Consumers
Determine the role of Local Trading Standards in protecting consumer rights
Identify the role of the Office of Fair Trading (OFT) in protecting consumers, in relation to:
Construction and Property
Consumer Credit
Financial and Professional Services
Pharmaceutical and Health
Retail and Wholesale
Transport
Specify the retailera ™s liability under the Consumer Protection Laws
Know the liability of manufacturer under the Consumer Protection Laws
Explain in detail the principles of a Repair of Refunda
Know what are covered by the manufacturersa ™ warranty
Explain the concept of a Fit For Purpose: rule and determine its implications
Identify transactions which are not considered a a Salea ™
Determine the Consumer Rights in Paying For Goods and Services
Discuss about the unfair contract terms
learn how the proper way of dealing with unfair terms in home improvement contracts
Ascertain the unfair terms in Holiday Caravan Agreements
Learn how the unfair terms in Consumer Contracts are interpreted
Become familiar with the provisions of Regulations 1999
Learn the correct interpretation of the law in relation to:
Financial Penalties
Cancellation Clauses
Supplier's Right to Cancel Without Notice
Excessive Notice Periods for Consumer Cancellation
Binding Consumers to Hidden Terms
Supplier's Rights to Vary Terms Generally
Right to Change What Is Supplied
Price Variation Clauses
Supplier's Right of Final Decision
Entire Agreement and Formality Clauses
Binding Consumers Where the Supplier Defaults
Supplier's Right to Assign Without Consent
Restricting the Consumer's Remedies
Analyse of other terms considered potentially unfair
Determine how the consumera ™s rights are protected under the Unfair Trading Regulations 2008
Know the purpose of Payment Protection Insurance Market Investigation Order 2011
Gain information about Consumer Credit Directive (CCD) 2010/ 2011
Distinguish selling at a distance from the distance selling
Evaluate the provisions of Estate Agents Act 1979
Describe the OFTa ™s Consumer Codes Approval Scheme
Enumerate the Core Criteria for Consumer Codes of Practice
Related Software Programs or Products: None
Related Awards, Degrees or Certifications: Diploma - Postgraduate
Related Jobs or Careers: Consumer Protection Agency Officials; Manufacturers; Retailers; Wholesalers; Manufacturing Representativ
This is primarily ilt training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
on-line tutorialThis is an online tutorial
self directedThis is a self-directed course
instructor led trainingThis class may be available at a classroom in London, London,
Course Level:executive
Duration:5 days
Training Presented in:English
Master's Degree Program Provided by Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
UK Consumer Protection Law
Course Contents, Concepts and Issues
Consumer Protection Laws: UK Consumer Law
The Role of the Competition Commission in Promoting Fairness for Consumers
Role of Local Trading Standards in Protecting Consumer Rights
The Role of the Office of Fair Trading (OFT) in Protecting Consumers, in Relation to:
Construction and Property
Consumer Credit
Financial and Professional Services
Pharmaceutical and Health
Retail and Wholesale
Transport
Retailer Liability
Manufacturer Liability
Repair of Refund: Interpreting the Law
Manufacturers Warranty
Fit For Purpose: Retail Implications
When is a Sale Not a Sale ?
Money as a Legal Tender: Consumer Rights in Paying For Goods and Services
Unfair Contract Terms
Dealing With Unfair Terms in Home Improvement Contracts
Unfair Terms in Holiday Caravan Agreements
Interpreting the Unfair Terms in Consumer Contracts
Regulations 1999
Interpreting the Law in Relation to:
Financial Penalties
Cancellation Clauses
Supplier's Right to Cancel Without Notice
Excessive Notice Periods for Consumer Cancellation
Binding Consumers to Hidden Terms
Supplier's Rights to Vary Terms Generally
Right to Change What Is Supplied
Price Variation Clauses
Supplier's Right of Final Decision
Entire Agreement and Formality Clauses
Binding Consumers Where the Supplier Defaults
Supplier's Right to Assign Without Consent
Restricting the Consumer's Remedies
Analysis of Other Terms Considered Potentially Unfair
Consumer Protection from Unfair Trading Regulations 2008
Payment Protection Insurance Market Investigation Order 2011.
Consumer Credit Directive (CCD) 2010/ 2011
Selling At a Distance and the Distance Selling
Estate Agents Act 1979
OFT s Consumer Codes Approval Scheme
Core Criteria for Consumer Codes of Practice
About The Training Provider: Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute - We offer a wide range of Postgraduate Courses, specifically designed to enhance the Employee Development and Continuous Professional Development (CPD) of Professionals and workers of all hierarchical levels within organisations. We maintain a viable presence in Construction, Government Organisations, Industrial Sub-Sectors, Banks, Commercial Institutions and Education, Internationally. A...
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