Provided by: Xpertalent

Conflict Resolution Getting along in the Workplace

Human Resources

Xpertalent
Conflict Resolution a Getting along in the Workplacea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you cana ™t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this two days workshop.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand what conflict is and how it can escalate.
Recognize the five most common conflict resolution styles and when to use them.
Increase positive information flow through non-verbal and verbal communication skills.
Develop effective techniques for intervention strategies.
Strengthen staff trust and morale.
Become more confident of your ability to manage conflicts to enhance productivity and performance.
Program Contents:
The positives and negatives of conflict.
Types of conflict.
The Johari Window.
The five stages of conflict.
Your conflict resolution style.
The Communication Funnel.
Questioning and listening skills.
Seven steps to ironing things out.
Facilitation skills.
Setting norms.
Making an intervention.
This is primarily ilt training
Course Level:basic
Duration:flexible
Training Presented in:English
Certificate Program Provided by Xpertalent
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Conflict Resolution Getting along in the Workplace
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand what conflict is and how it can escalate.
Recognize the five most common conflict resolution styles and when to use them.
Increase positive information flow through non-verbal and verbal communication skills.
Develop effective techniques for intervention strategies.
Strengthen staff trust and morale.
Become more confident of your ability to manage conflicts to enhance productivity and performance.
Program Contents:
The positives and negatives of conflict.
Types of conflict.
The Johari Window.
The five stages of conflict.
Your conflict resolution style.
The Communication Funnel.
Questioning and listening skills.
Seven steps to ironing things out.
Facilitation skills.
Setting norms.
Making an intervention.
About The Training Provider: Xpertalent
Xpertalent - We believe in creating individuals who are always open to any new scheme of thought, have the ability to make sound decisions and who possess qualities of leadership and endurance to take on the trails an tribulations of today s market and goad on towards their goal. Xpertalent has been set up by Professionals who are veterans in the field of Talent Management. We will truly understand our...
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