Provided by: Xpertalent

How to Manage Anger and Violence in the Workplace

Human Resources

Xpertalent
How to Manage Anger and Violence in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand what workplace violence is?
Be able to identify some warning signs of violence.
Understand the cycle of anger.
Understand Albert Banduraa ™s behavior wheel and how it applies to anger.
Develop a seven-step process for managing your anger and othersa ™ anger.
Have better communication and problem solving skills, which will reduce frustration and anger.
Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes.
Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level.
Program Contents:
Albert Banduraa ™s behavior wheel.
Warning signs of violence.
McClurea ™s seven step anger management process.
Communication skills.
Problem solving tools.
Stress management techniques.
Norman Keitha ™s nine components of a violence prevention program.
Turnera ™s fourteen stages of threat response.
Developing a risk assessment program.
Incident response checklist.
This is primarily ilt training
Course Level:basic
Duration:flexible
Training Presented in:English
Certificate Program Provided by Xpertalent
  • A asked: The location, cost and date of the course.
  • S asked: Do you know of courses available on this topic that are instructor held w/ the object of returning to the workplace to train supervisors from an EAP perspective?
How to Manage Anger and Violence in the Workplace
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand what workplace violence is?
Be able to identify some warning signs of violence.
Understand the cycle of anger.
Understand Albert Bandura s behavior wheel and how it applies to anger.
Develop a seven-step process for managing your anger and others anger.
Have better communication and problem solving skills, which will reduce frustration and anger.
Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes.
Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level.
Program Contents:
Albert Bandura s behavior wheel.
Warning signs of violence.
McClure s seven step anger management process.
Communication skills.
Problem solving tools.
Stress management techniques.
Norman Keith s nine components of a violence prevention program.
Turner s fourteen stages of threat response.
Developing a risk assessment program.
Incident response checklist.
About The Training Provider: Xpertalent
Xpertalent - We believe in creating individuals who are always open to any new scheme of thought, have the ability to make sound decisions and who possess qualities of leadership and endurance to take on the trails an tribulations of today s market and goad on towards their goal. Xpertalent has been set up by Professionals who are veterans in the field of Talent Management. We will truly understand our...
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